Hotel Mercure Oostende

USed as a stop over prior to joining the vessel. an Excellent location

When I arrived I was told of the wifi network name and password. I found that the given network name was not available in the room. This involved wasting quite a bit of time as I tried to connect with both a laptop and smart phone and then to attempt to fault find. I also couldn't phone the reception as the phone didn't work. I took my laptop to the reception and found the right network. They offered to change room for me to one with better reception but it was too late by then and I did the remainder of my work in the reception area. When I tried to find a web page my browser did not redirect to a login page and said that the connection was insecure. This also involved wasting a great deal of time and eventually the hotel staff told me that the "redirect to login page" only occurs when the user goes first to "google.com" rather than any other web page. I eventually discovered that I could get the room phone to work by changing which socket it was plugged into.

Pleasant & friendly staff very nice atmosphere made to feel welcome nice bar rooms cleaned daily close to beach & nightlife

tram stop close by, very short walk to town centre and beach

Hotel was fully booked when we arrived and my reservation was missing. Although I already paid. If your confirmation has Ramada on it, please double check because something went wrong when they switched systems to Mercure. We had to move to another hotel.

Nice hotel, made my stay enjoyable, Close to the centre, Excellent value for money

Very good refurbished hotel in a central location. Excellent buffet breakfast [hot & cold items]. Room a bit on the small side - especially the bathroom. However, nice and clean.

It was the worst few days at staying at this hotel, so bad we cut our holiday short. The bed that we slept on was like a block of concrete. We could hear dripping all night.

Room was clean, very good breakfast , close to team stop, shops and beach. Only one thing not keen on was that there was dogs present in the dining room at breakfast

We enjoyed our stay. The room was tight on space but comfortable. The provision of a room safe and tea and coffee facilities were great. We also enjoyed our breakfast with a good range of food being available. The hotel was conveniently located for the coast tram and train