Hilton Washington DC National Mall The Wharf

The staff members were great! In spite of the nearby air traffic, the room was quiet. The bathroom and shower were lovely. The breakfast was fabulous, and the serving staff for that dining room was wonderful. We had very good selections provided in the breakfast buffet. Having the option of a made-to-order omelet was awesome. We found it very convenient having the metro so close at hand, as well as having the various wharf restaurants nearby in walking distance. I loved having purified water available near the ice machine, with an in-room refillable bottle provided. Your bellman Chris was so sweet and took good care of our luggage until our room was ready. The housekeeper for our room was very helpful if we needed anything done or refurbished in the room.

Having only one restroom on the main floor, and it being far away from the bar and the reception desk, was less than optimum. Having the foodcourt in the public shopping area below the hotel was nice, but many of the food shops closed for the day in mid afternoon. The Hilton didn't have a coffee shop, or cafe open in the hotel throughout the day and into the evening. The hotel Starbucks was periodically closed ... often when we wanted coffee or snacks. There were times when we had to wait for the limited food service to be available in the bar. The little kiosk room for snacks near the reception was not impressive in its supply and in the selections offered. The bed mattress' comfort was average. I didn't like the overstuffed pillows on our bed. Hilton often has pillows of different lofts on the bed, so that a good fit can be selected ... but all 4 pillows in our room were too firm and high. The lounge chair and hassock in our room was rock hard to sit on. Sadly the pool was closed for repair or whatever.

Tere at the front desk did a great job!! There was a mix up in our room, and she was so kind and gracious to help us to make it right. She is to be commended for her excellent customer service.

Location

Mattresses were too firm, water in shower got cold

L emplacement

A la bagagerie, la personne a été très désagréable. En Europe, on n a pas l habitude de donner des pourboires mais on lui a quand même donné un billet. Il l a presque jeté avec dédain au lieu de remercier. De plus, il a manipulé mon gros sac à dos sans précaution, en le saisissant par une petite sangle au dessus plutôt que par les poignées prévues, ce qui a décousu la petite sangle servant à attacher des affaires. Il ne s est même pas excusé.

The location, it was close proximity to everything downtown.

The shower and the location of the parking garage to the hotel, there weren’t too many signs to direct us and we got lost on our way to the parking garage.

The cleaniness ,customer services was on point the location

Great location to tour DC and get dinner near by. The only place we drove to was Arlington, we walked every where else. Staff was very kind and helpful, Makayla was great. Hotel was very clean. Breakfast was delicious! Wheelchair accessibility was pretty good! My only complaint is that the roll in shower was very tight so we rotated the chair and only fit half way. We made it work. We booked the accessible room with two king beds so maybe the other accessible rooms have larger showers. All in all, we had a pleasant experience!