Hyatt Regency Westlake

The hotel is pretty and kept very clean.

Clean and Easy. Short trip overnight for us.

asked for early check in and clerk said not done cleaning at 1 pm. I said not even 1 room. She said she had none. Left my mobile number and got a call 15 minutes later one was ready. hmmmmm.

Great staff in the breakfast restaurant and at the bar. Very helpful with allergies.

A little overpriced compared to the other hotels in the area. I made a mistake and for the price I could have stayed at a better hotel.

very clean and easy to navigate

nothing!

Location

Worn, aged. Faulty and noisy air conditioning. Dirty bathroom—used dental floss on faucet.

What a total gem of a hotel!!! Clean, comfortable, quiet and centrally located for easy access to Thousand Oaks, Westlake, and outlying areas. A hotel with reliable, working, EV Chargers was an added plus. A nice little bar, lounge, reading areas, and coffee shop made this super nice. Also a staff that goes out of their way to make everything special and perfect.

Very nice hotel, even better service. Stayed here on multiple occasions in the past 6 months and I have been extended all the globalist perks including suite upgrades, early and late check ins, and complimentary breakfast. The location is quite even though its right off the freeway with ample parking and a great restaurant. The property feel like its outside the city yet close enough to get everywhere.

I recently stayed at the Hyatt Westlake Village in April and wanted to share feedback regarding my experience, as well as follow up on an unresolved issue. While the property presents well from the outside, my stay did not meet expectations for a Hyatt property at this price point. First, I was disappointed with the overall professionalism and presentation at the front desk upon arrival. At this rate and brand level, I expect staff to present a polished and professional appearance. Unfortunately, the front desk employee I encountered appeared unkempt, including disheveled hair and poorly maintained fingernails, which detracted from the overall impression of the property. More importantly, I experienced a significant service disruption during my stay. Guests were notified that water would be shut off between 11:00 PM and 3:00 AM for maintenance. However, by 7:00 AM the following morning, water service had still not been restored. As a result, I was unable to shower, brush my teeth, or use restroom facilities before leaving for work. This created a serious inconvenience. I was informed that I would receive 10,000 World of Hyatt points as compensation for the disruption. It has now been over seven days, and I have yet to receive those points. I chose Hyatt expecting a consistent and high-quality experience, and I hope this matter can be resolved promptly.