Four Seasons Hotel Austin

The hotel is fine, but I found a charge for about US$1100.00 I did not recognize. I emailed their reservation office twice. No response. After a month, I called and sorted out the charge was not mine and they say they would refund. They did not apologize for not replying to my billing queries. Nor did they even include a gift certificate for a complimentary glass of wine or similar. Nothing. I work in tourism and know we would have replied as soon as we received the email and refunded asap. The Four Seasons failed. I just went on another trip and did not book any Four Season options and was pleased with that I did book. All I wanted for for this organization that charges so much for their rooms, to reply to a client query about an incorrect charge.

We have stayed at the Four Seasons in Austin a few times previously. We visited this time to have Xmas day lunch. Food was good, although some of the options were a bit tasteless. Limited drink options (and no longer included within the price). The biggest drawback was the service. For a 5 star hotel, I always considered the FS to have exceptional service but this was certainly not the case on Xmas day. Appreciate the restaurant was busy but having to ask numerous times for drinks and coffee (and cutlery at one point) I would say is not a great look.

On arrival the room smelled like a sewage spill or moldy. The special guest amenity was a couple of cheap sugar cookies. Generic unrecognizable coffee pods with no explanation of what they were. No refrigerator in the room. There is no bar soap in the room. Minimal amenities in bathrooms (no mouthwash or other luxury goods). No car service except on the weekends. The toilet ran unless you jiggled the handle. All this for $1800+ per night. "Would you like an upgrade? OK, that will be $1500-3500 more a night?" Really? I really regret my stay. Talked to management and they were interested in their problems, but offered nothing to compensate for the bad experience.

Our room was a premier king with lake view it was great plenty of room with a small sofa and table chair View was stunning, room service excellent and maid service exceptional with turn down service. Staff all amazing and went above and beyond.

Spa could definitely be better. Separate steam rooms in locker room. not great for couple trips. Pool not in use over Christmas as I’ve rink over it. No indoor pool Or jacuzzi. The relaxation room was nice, small but I expected more from a 5 star hotel.

horrible drinks !! Irish coffee and Chocolate martini....what a horrible joke for 50 bucks. Sooooooo disappointing !! Down here at The Dead Rabbit where the drinks are devine. Our experience in the psst was bettrr so something sppears to have hsppened to the level of servicr.

This a beautiful quiet but at the same time lively hotel. Service is excellent and location, the best for visiting Austin Downton and a nice jog around the Lady Bird Lake.

A lovely stay!

Beautiful location on Lake Travis

Uber expensive

The hotel is in a perfect location to shopping, eating, and the River. Has an excellent trail on the River for walking, running, or riding bikes. Definitely would recommend this hotel. The service and staff were wonderful.

My husband had medical emergency. Staff was excellent and all ended well. Special thanks to John and Marcus