La Quinta by Wyndham Houston West Park 10

Some one came through the fence at the back of property and attempted to sell us drugs as soon as we finished checking in. Had to yell at them to back away. Couldn’t sleep for fear of my valuables being stolen.

Our stay was outstanding! The host was amazing and the views were to die for!

Good

After Expedia's virtual credit card was declined, i had to pay for the room again. I also paid extra for an early check in and a late check out that the property didnt see the notes on until i mentioned it to them. The pool was closed and there was no hot tub.

Terrible Experience - Double Charged and Full of Hassles My stay at La Quinta Inn & Suites by Wyndham Houston West Park 10 was a nightmare from start to finish. I booked and paid through Expedia, but when I arrived, the front desk said I hadn’t paid and had no record of my booking. I had to pay again, getting double-charged. The employee said I needed to resolve it with Expedia for a refund, despite this clearly being the hotel’s mistake. The hotel itself was in poor condition. The water from the pipes was rusty, and the hallways and rooms reeked of a musty chemical smell. The elevator near the lobby was out of service, so I had to walk to the far end of the building, only to reach my floor and walk all the way back to my room. On top of that, my key cards didn’t work. After several trips back and forth to the front desk, the employee eventually followed me and, after 10 minutes of trying, got the card to work. But every day, I had to deal with the key cards malfunctioning. The night front desk employee was also rude and acted like helping guests was a burden. It took over an hour of sitting in the lobby and going back and forth with both Expedia and the hotel before they admitted their mistake and issued a refund. Between the double charge, the rusty water, the bad smell, and terrible customer service, I would not recommend this hotel to anyone.

Great location and front desk clerk was nice and friendly

Rusty water came from bathtub faucet, and wast leaking/dripping all night, the dripping noise was bothered during sleeping.

The manager is rude they don’t conduct business right the manager and her kids stay free but harass guest

It was pretty clean

The front elevator is never in working order. You have to go all the way to the back elevator to go up and if your room is up by the front you’ll have to walk about 300’ to it several times a day. RIDICULOUS!!!!!

The rooms are outdated which isn't a big deal. However, the side entrances didn't lock, our room keys kept deactivating, shower dripped all night even though it was off, restroom was missing door knobs, mold on ceiling, the beds were more like XL twins my teens could barely fit and they have no roll aways, the hairdryer almost caught on fire when I plugged it in amongst other things. I don't remember it being that bad when I stayed last time. I told front desk about the issues and was told that they'd make a note and accommodate me which didn't happen.