Comfort Inn & Suites Knoxville West

The continental breakfast was pretty good but that’s really the best I can say. When I got to my room, the AC was running full blast and it was freezing in the room so I actually had to turn the heat on for a while. Once the room started to warm up, I figured out what the AC was running: it was to cover the very musty smell throughout. The bathroom fan was defective and was incredibly loud. Carpets throughout the hotel are badly stained and need to be replaced

Breakfast was what I expected.

The hotel looks just like any other comfort suites from the outside, but from the inside, it couldn’t be further in quality to any any other comfort suites I’ve ever seen. I turned on the light and two roaches started running from beside nightstand and there was a gaping hole in the wall just above the trim that looks like it could get in and out of. I would say this would be closer to a Noel motel four star hotel. I immediately contacted Travelocity who started an investigation and spoke with the front desk and said they would get back to me within 48 hours. They did and said the hotel refused to refund my money. I called and spoke with the management and they said because I didn’t check out after I had checked in. They wouldn’t be able to issue me a refund. I will never stay at comfort Inn for comfort suites again.

It's the dirtiest crumbiest hotel I ever stayed in my 63 year old LIFE!

The bathroom was nasty. Mold all over the shower.

Clean enough, there were no sheets or extra pillow for the sofa bed. There was a bucket in our shower, not sure why. Wasn’t the ice bucket. There was no blow dryer and the microwave wasn’t connected. Couldn’t move stand it was on to plug in.

Very clean, staff was friendly and helpful.

Carpet had musky smell….needs to be replaced. Shower was not easy to figure out how to use.