Comfort Inn & Suites Knoxville West

The stay was very good. Upon firsr arrival, they had accidentally given our room to someone else but very quickly covered it. The bed was so comfortable. Would stay with them again.

I had a very unpleasant and scary experience during my stay. After a long and exhausting day, I finally fell asleep, but around 3 a.m. a group of men entered the adjoining connected room. They were extremely loud, laughing and talking nonstop, and even tried to open the connecting door to my room. It was terrifying and made me feel unsafe. Their noise was so disruptive that I had to call the front desk multiple times. While the hotel itself may be fine, this kind of situation shows a serious lack of security and guest care. No guest should have to wake up in fear in the middle of the night.

Property definitely shows sign of age but the room was very clean and the bed was great. Breakfast was very good. A little refurbishing would go a long way. Would stay again.

Easy check in

The hotel staff was very accomodating when I asked for a change of room. The hotel is older & needs some attention. The room was clean & spacious, but make sure you get a room NOT on the side of the interstate! It was terribly noisy! The price was reasonable. A good hotel for a quick overnite stay.

Hotel staff was very kind and helpful. The location is perfectly situated off the interstate and across the street from the mall for easy shopping and eats. Affordable rates with a pleasant stay.

Staff was extremely friendly and professional. Overall, very clean and well appropriated but the bathroom had a slight odor.

The room was what you’d expect in the price range, the microwaves in both rooms were pretty nasty and little details like only decaffeinated coffee pods in the rooms and no towel hooks in or around the shower stood out. Overall the staff were great and it was worth the price. Oh the parking situation isn’t that great, swapping one of three handicap spaces for a Tesla charger was definitely a horrible decision by someone who should reevaluate their career choice.

Beds and pillows were surprisingly comfortable. Breakfast was great with plenty of options! Didn't stay long but, would recommend.

Room was clean. The soap smell was strong when you came into the room. I’m sensitive to strong smells so that was unpleasant. The beds were clean and very well made. The bathroom was also clean but the floor felt like it had a residue left from mopping. The furniture was in poor shape it looked pretty beat up and the stand between the beds was broken. The over all facilities were clean and well tended the breakfast was good and well stocked. It appeared the building was older and it was showing its age. Over all the stay wasn’t bad. Could have just been me but it felt humid in the room. It wasn’t the ac was working perfectly.