Comfort Inn & Suites Knoxville West

None

It’s an older hotel; they’re doing the best with what they have. Staff were all courteous and professional. Mrs Lucinda was great at check in.

The bed and sheets were amazingly comfortable

The facility is a bit older and showing some wear in areas

check in staff was fast and nice, breakfast staff was nice. Room was a bid drab looking, I found a live roach in my bed, pulled bed from wall and there was a lot of debris on the mattress. Bathroom toilet did not flush right and ran all night and shower knob was very lose and would not hold the temperature. Breakfast was very good. Biscuts delicious

Close to the mall and all kinds of food. Cool and comfy room. Hallways and elevator were hot. This hotel could use an upgrade. I did not eat breakfast there. The pool had closed for maintenance sign on it, and none of the staff could answer basic questions. So we did not get to use the pool. About 15 minutes from Old Knoxville and the Sun Sphere. Very fun area! The hotel is perfect for resting and sleeping. Nothing special but, special enough.

Common areas are dirty an unair-conditioned at least when I was there

Bad smell and smelled cigarette smoke in the morning

It was absolutely terrible. Do not do not come here at night. My children and I were not welcomed by staff. We had to find another hotel down the street. It was awful. There's nobody to talk to at hotel.com. just lies.

the smell when you walk in was musty at best, the carpets were all lifting, the mud on carpets was not expected yet there it was, the bathtub had mold all around, the toilet almost tipped over, there was water all underneath behind the toilet, you could not keep the ac at a decent comfortable temperature because the musty smell would then take over. I will NEVER stay at a Comfort Inn or even recommend it