Grand Hotel Excelsior Vittoria

Absolutely perfect , everything was truly amazing, beautiful, staff was great very helpful and sweet , a dream vacation

We just came home from a 6-night stay in the Excelsior Vittoria hotel. It saddens us that our stay was average, even below average. Before coming to Sorrento we wrote to the concierge, asking to organize some excursions for us. I had to write three times before getting any answer (I even called between the 2nd and 3 mail as I thought there maybe were some technical issues). We booked 3 dinners in the restaurant Terraza Bosquet. After the first evening however we had to cancel the remaining evenings. We were seated at the table furthest to the left (in the area where there are only two tables). When the waiter was describing each dish, we couldn’t hear him at all over the noise from the table next to us. We told him three times that we couldn’t hear him, but got no response. The wines were very good, but the food was truly very, very mediocre. We dined at Restaurant George (Naples), Don Alfonso and Il Buco; each of these three restaurants is far, far better than Terraza Bosquet – there is simply no comparison. Before making the reservation I asked for the temperature of the pool, as we like very much to swim. I was told the pool was heated to 28-29°C. This was certainly not the case. The pool was way too cool. During the week passed at your hotel, we were only able to swim once, as the temperature was very cold. During the 6 days I only saw 2 persons having the courage to go in (a grandfather playing with his granddaughter). Plus there is this awful music, every day the same songs, we asked several times to stop the music, as I think everybody by the pool wants to relax, this however was not possible. We stayed in rooms 122-123. The views were astonishing. The cleaning was done efficiently. The WIFI however almost never worked. The moment we left the hotel for the town, all messages came suddenly through our phone. It was almost impossible to buy a new book on Kindle, I had to download 6 or 7 times. This is unacceptable. I asked for 4 large bottles of sparkling water every day, some days we received them, the last days I had to ask 3 times for the bottles to be delivered. We wanted to inform you so you could know. Some standards are really not met by this hotel. In addition: we wrote this email to the owner, and concierge of the hotel. However, 1.5months after our stay, still got no reply...

Amazing boutique hotel in the heart of downtown Sorrento - but with the feel of being in a private garden. Highly recommend!! The views are spectacular and the rooms deliver on the five star experience. The breakfast buffet is extensive and in a gorgeous ballroom with spectacular views. When in town, you walk down a long garden path to get to the entrance. The terrace views are unrivaled. The elevator to the harbor is a special treat and make boat days relaxing and enjoyable from start to finish. The Concierge are wonderful and helped set up numerous reservations- for restaurants and activities. The people at the hotel greeted us by name and made us feel so welcome. Highly recommend

Wow, just wonderful. We went as a family and were upgraded to a beautiful suite with sea views. The location was perfect and just beautiful. Orange and lemon trees and fragrant flowers everywhere. Great service and one of the best breakfasts I have had in a hotel ever. We all enjoyed the pool and got massages in the spa. High recommend!

The Grand Hotel Excelsior Vittoria is the peak of perfection. Small details like fresh flowers in the room and a very attentive staff compliment the gorgeous grounds and ideal location.

World class hotel which has improved over the years.... this time one of the improvements was the introduction of "to order" eggs/ omelettes at the excellent breakfast. Pool, housekeeping, bar, management (Tiziana and the family) and all staff are marvelous....nice to see strong continuity of staff. Lunch at the Orangerie was very pleasant... but sometimes pizzas and club sandwiches were a little disappointing.... Dinner at Le Bosquet was an experience - though better if the terrace is open rather than having to eat indoors. Do book a room with a view over the bay! We hope to be back shortly.....

This is one of the loveliest properties I’ve stayed at. Its staff is kind and attentive, without being fussy. Our room was enormous (double room) with a living room. Our bathroom was luxurious. The hotel has all the amenities you could wish for housed in a timeless, graceful palazzo. I absolutely loved everything about our stay.

I didn’t like having to leave so soon. Retorno presto.