DoubleTree by Hilton Hotel Tallahassee

After driving 10 hours from NC, my family and I arrived at the hotel praying that our rooms were available early. We were extremely tired and all needed to be refreshed to start the day. In town for a special celebration for my niece, who is a college student, we really needed to unwind and get comfortable so we could be ready for the day. Sending up a prayer, I called the hotel and got Noah on the phone. He was nice and pleasant despite it being a very busy weekend (sold out) for them. Explained our sitiuation and he was able to accomodate our request for an early check-in. Upon arrival, Noah and the other front desk staff were as friendly and accomodating as he was on the phone. The lobby was swamped with people but our check-in was a breeze. This was my first trip to Tallahassee and when I come back next year for my niece's graduation, my family and I will book at this location. Beautiful property and nice clean rooms!

Upon arrival, we discovered the pre-paid self-parking we paid for was no longer available; valet only. We checked in at 5:45 and were informed our queen room was not ready but would be about 10 minutes. After about 15 minutes we explained we were in town for a concert and needed to get ready. The woman at the front desk did unlock an empty ballroom for me to change in; after which we were suddenly approved for an upgrade to a king room. Honestly, we should have been offered that in the first place and shouldn't have been made to wait. It felt like a shakedown to get us to pay for the upgrade. We finally got into our room around 6:30. The room was worn in places (desk chair was mangled; chips in the shower) but you're paying for the location of the hotel and I'm used to some wear and tear in these types of hotels. Overall the appearance was acceptable. The hotel did give us vouchers for the buffet breakfast but we weren't interested in that so they comped our valet instead, which we appreciated. Not sure if I'd stay here again; I would compare with other hotels in the area.

lobby decorations. angel at check was exceptionally cool under the immense pressure of a sold out hotel hosting a raucous wedding

booking.com said check in was 3p. location said 4p. my room was not ready until well past 7p and I had to call the hotel to even find out. unacceptable. i did not like the lack of self serve food and drink choices. 9th floor next door neighbor let their kids scream and beat the walls and as a result my party of 4 could not sleep past 6:30 am ( 5:30 am our time)

I'm not sure how this hotel has such high ratings. It's extremely poorly managed. It's run down & falling apart. This is my 5th and final stay here the experience was so horrible. They had the never to charge upwards to $600 a night knowing this hotel is barely worth $45!

Very good for the price. The coffee was an added bonus and the barista always greeted us with a smile every morning. The staff were very friendly.

The hotel looked a little outdated and maybe falling apart. However, for the price we paid it was a good deal.

To dark in the hallway make feel scary

The pillows are to soft