Holiday Inn Express St. Albans by IHG

Breakfast was okay. The bedding was very comfortable.

A smile at the front desk would have been nice.

The hotel was easy to find, great location. It was updated and clean. Bed was comfortable. Nice complimentary breakfast.

Nothing

The breakfast was delicious

Yes checked in last night went back to front desk to ask for new sheets and bedding as mine had blood all over them. Never received them but watched another man receive a whole new set. Then asked for ice machine was not working never received it. Tried calling front desk for issue phone doesn’t work. I had to use my cell phone to call front desk was put on hold for 45 mins. What if it was emergency??? I’m on top floor and you have one elevator. Went for breakfast at 9am and all the food was gone. I Asked if they were making more and was told by cook. As she was throwing the signs of the food into a drawer “ No everyone ate everything and I don’t feel like it.” Front desk just said “ oh I’m sorry” Wasn’t told what time check out was when I checked in and back of door says noon. When talking to front desk this morning letting know how upset I was I had no sheets and they expected me to sleep with bloody sheets and blankets which is gross and not sanitary. I hope I don’t catch aids or hep from your sheets. But front desk try charging me another day because they said I should have checked out at 11am. I said it’s 11:10am. Front desk offer me pints to my account for the inconvenience since they didn’t know what else to offer. But he never gave them to me. I spent money to stay at your hotel for what??

נקי, מסודר, צוות מקצועי ועוזר

לא היה מספיק אוכל בבוקר

Breakfast has good variety. The place has a pool and gym which we didn’t have the time to use but looked spacious and nice. Great shower.

Location is not prime, you’re in the middle of nowhere, although it’s a short driving distance from a nearby town where you can eat. Cleaning was okay all in all but the area has a lot of bugs and mosquitoes and some managed to enter the facility.

Very nice hotel. Staff super nice.