Holiday Inn Express St. Albans by IHG

Nice little breakfast. Warm and good.

I loved everything

We had a handicapped room and the only view was of a truck right outside the window.

Second Time I stayed here and both times the man at the front desk was SO rude, not helpful, and condescending. First visit was when my dad passed away, and second was when I came back for his funeral. Not what I needed after flying from Texas. Why did I stay the second time- bc there is not a lot of selection and I wanted to be close to my mom.

Things happen sometimes but I was a little upset at the fact we had checked in and got our key cards. found the room and used the bathroom and sat for a minute before we went out to grab something to eat after asking advice at the same front desk. After returning I found we couldn’t get into the room. I Went to the front desk again and was told I never checked in and someone else had been checked into the room. We were given another room and i was too tired to vent on deaf ears.

The location was good and very friendly staff. easy access

the breakfast and service not good. expensive

I was happy with the size of room,even had a sofa! What I didn't like was that we had people walk right in our room with their luggage!! That should never happen; double book a room. Do I hear a comp coming??

Pleasant staff!

Clean, friendly, comfy, great breakfast!