DoubleTree by Hilton Omaha Downtown

Sarah provided outstanding service during our stay. When we reported that the tub wasn’t draining properly, she immediately took action. She apologized for the inconvenience, quickly arranged a new room, and made sure everything was perfect before we moved. Her professionalism, attention to detail, and friendly attitude turned a frustrating situation into a smooth experience. We truly appreciate her help and excellent customer service.

Last Saturday evening, my husband I stayed at your hotel. Check in process went great, the gal at the front desk was friendly. She gave us our room keys and we headed to our room on the 4th floor. Our room was clean and we were happy with the hotel. Then things went downhill! My husband decided to shower and I was unpacking, when all of a sudden I turned around and a maid was in our room! No knock, no anything! She scared the crap out of me! I’m still perplexed as to why she would come in our room because it was already clean, hopefully she’s not a thief. When I settled down from being scared, my husband and I decided to go out to eat etc on Saturday evening. When we returned, around 11pm, we thought we would go to the bar for a nightcap. It was closed already, even though you have advertisements stating it is open till 12. When I asked, the gal said and I quote,” they closed at 10:30 because they felt like closing early. Sunday morning when we were leaving the hotel, I decided I would like a Starbucks. They were open because I seen the lights were on, but no one in sight. I seen a couple people sitting with coffees so I thought I would wait. We waited about 5 mins, still no one, so decided to leave. Do Better Doubletree!

This is our second stay here and they've both been lovely. Friendly check in and service. I'm particular about beds and these are very comfortable, it's a good nights sleep- we heard no extra commotion from other rooms above or below us, nor the hallway. I'd like to give a special shout out to Melanie at Starbucks, she was very kind and attentive to me and others. It didn't go unnoticed that she was taking care with keeping the area and utensils used very clean and tidy. And she had fabulous hair 😀 I'm sure we'll be back here again.

Great experience. The staff go above and beyond to assist with your needs. The breakfast buffet was a wonderful addtion. The staff that managed breakfast area are clean, professional and kind. We arrived late and the welcome to the hotel was very needed. Sarah was helpful throughout our stay. I must say from top to bottom all staff was amazing. The location is very walkable. However the shuttle is top tier for the Zoo and Airport. My family and I will definitely return whenever visiting Omaha.

An absolute amazing experience

Sarah and Helena were very nice, kind, and made my stay very warm! I appreciate the service and friendly staff! The room was nice and clean as well!

Sarah at front desk was great. Fast check in, courteous, well spoken, and answered questions quickly.

Clean & inviting

17 years ago it seemed easy to go through the motions. Today with the passed renovations it seemed hard. Crammed room space especially the bathroom. Not worth the money. The last 2 nights at Little America in Cheyenne put this place to shame.

Good