Hampton Inn & Suites New Orleans Downtown (French Qtr Area)

This hotel is overdue for a full remodel. The rooms show significant wear, and the bathrooms need to be completely redone. The "free breakfast" was unpleasant. To quote my daughter "the eggs are juicy" Ew. For the price, it’s not a good value, many nearby hotels offer a better experience for the same cost. I wouldn’t stay here again. During our three-night stay, the overall atmosphere was uncomfortable for a family with children. Several guests dressed in ways that made the environment feel inappropriate and unwelcoming. The area around the hotel also felt unsafe at times due to the visible homelessness crisis in New Orleans. We encountered individuals who appeared mentally unstable and were yelling in the street, which frightened my kids. If you’re traveling with family, I’d strongly recommend choosing a different property.

PROS: It is convenient to the streetcar and easy access to Uber, etc. The nice big room—a small suite—has a wet bar, couch, chair, and lamp for reading, etc. Breakfast is okay, but there is not much variation across the three days. The bell/front door staff is friendly and helpful. CONS: Room temp was VERY uncomfortable! Set at 66 and would not budge. Did not work with app as promised, though TV did. We called for help night 1 and "Jamie" just said no, no one could help. Tried again the second day and maintenance man showed up with a ladder; seemed he was aware this would be a bigger issue than misunderstanding the thermostat. He fiddled for a few minutes and we hit 70 for a few house, then it dropped to 66 again and stayed there. Seems like a ridiculous problem not to get solved. This detracted from our entire stay and will affect our decision about where to stay next time. Front desk staff was generally unhelpful.

Excellent service, clean, large room, customer service was amazing. Camille, Kimberly and Chase at the front desk we the best. They should be recognized for their positive attitudes and focus on customer service.

Pros: Friendly staff (thank you to Chase for our friendly welcome), clean, spacious room, felt secure, convenient location to French Quarter. Cons: Walking back at night did not feel incredibly safe (and we typically returned before 9pm). Me and my family were even offered drugs. I would not recommend for anyone traveling alone.

What a great location! Access to Street Cars, walk to French Quarter and right off canal street. Very clean and staff was great, especially the valet staff. Special Thank You to Carl (valet). He was so kind, personable, and could answer any question. Very helpful!

Average stay. However, asked front desk for a fix on a leaky faucet in the bathroom & it was not fixed as they promised. Annoying as hell !

The rooms were clean and the workers were awesome

Excellent staff, great location, nice spacious rooms and good breakfast! Was walking distance to many different attractions. Bourbon street is blocks away( literally the same street) walk anywhere in the French quarter to to the riverfront. Street car to garden district right outside the hotel! No complaints with this hotel!

The staff was friendly and the property was clean.

My stay was good . The front desk worker Jamie deserves a raise