Hyatt Regency Deerfield

Chicken tortilla soup from the restaurant was really tasty! Our bed was super comfy, staff was friendly and the shower felt luxurious.

Some of the furniture in the big open atrium area could use a deep clean or replacing. The breakfast was not a good value for the price. Instead of a buffet, ordering from a menu would have been preferred as my kids are so picky. They also gave my kids hot chocolate not chocolate milk as requested but that may have been a communication issue.

Our first impression of the Hyatt Regency was positive. The lobby was very nice. The staff that checked us in was friendly and professional. However, after a long travel day and a lovely evening spent in the city we returned to take a shower but the water never ever got even warm. We called the front desk who said it just needed time to get from the boiler to our room. After running the water for at least thirty minutes we went from cold to cool. The sink water, which was merely a trickle did get nearly hot. A cold shower, especially in winter was not very enjoyable. We let the staff know that night and the following morning in hopes that something might change, but nope. The rest of our stay included cold showers. The front desk suggested they would issue a discount on our room which we have yet to see. Unless they undergo a major renovation of their plumbing, do not stay here, unless you love cold showers.

It was exceptionally clean. Great location.

No hot water in multiple rooms. We waited for hours to switch rooms, only to get a room with mildly warmer water.

room was hot (78F) with no windows or a way to cool it off. I barely slept. Staff could only offer a portable fan brought to the room. Room service came in a plastic tray, not a great way to enjoy a steak. Staff was courteous and did what they could, but this hotel is run down and poorly managed.

No microwaves in the rooms to re heat foods

I was charged for two rooms at check-in and was told the extra charge would be reversed, but as of today it has not been corrected. This was very frustrating. I also found the room lighting to be too dim, making it difficult to work or get ready comfortably. The beds and pillows were uncomfortable, and I did not get a good night’s sleep. Overall, I felt the stay did not meet my expectations.