The Ritz-Carlton Hotel de la Paix, Geneva

The absolute finest service I have ever experienced in all of my years! Our stay was so perfect we have booked the hotel for next year. The attention to our needs as well as every detail was far and above any expectation imaginable. Special thanks to Aderina, Massi, Alexandre, and the fabulous Heni! Also I must mention Camille for taking care of us and all of our requests. Finally to Antoni. A true leader, gentleman and consummate professional! They gave us a stay of a lifetime! A true masterpiece on every level! We look forward to our return next year! With pleasure, the Byrum’s. USA

Visited hotel second time after 7 years. Its best again. Location and lake view is amazing. Staff is very helpful and friendly. The bad thing is that i stayed only one night))) when staying i suggest to have lake view room to enjoy on maximum!!

Incredible hotel, excellent location near the fun bars and the traditional shops, very attentive staff and fantastic food Combines the traditional style with luxurious rooms and authentic tradition, paying attention to all the details

Stayed in an upgraded Jr Suite on the 4th Floor as we were here on our Honeymoon and my wife is a Titanium Status member. Great gesture right out of the gate but it went south from there the rest of the stay. For a Ritz property the employees are ultra polite which is what one would expect but the delivery behind the BS; terrible. Words don’t fix the issues we had; tools and common sense do. Room had major issues with drains; one bathroom sink, soaking tub and shower to a minor degree. Sink flooded the entire bathroom the first day while running the sink for simple toothbrushing and face washing. Reported to the front desk in the am of our first day and when we got back nothing had been done except to cover up the issues. We had the head housekeeper, the housekeeper and a manger in the room promising the repairs would be completed the next day. The housekeeper just placed the broken parts back in place as if nothing was wrong. We watched this happen and they didn’t seem fazed by it. Four days later the issues were not fixed. We checked out as planned and they told us they were “sorry…” Also, we had a watch making class on property they could not honor the time on the last day and because of this we left without the class. Room services is less than consistent as I ordered the exact same thing three mornings and all days it was delivered differently and different temperatures. If you say you are dining for two it might make sense to bring two sets of silverware and two napkins. Not in this place. You order a decaf cappuccino and a regular and they don’t indicate which is which. It is a guessing game for breakfast!!! Called down and they said “we always put the decaf on the right.” I am supposed to know this? She said we will mark them going forward. What a wonderful idea!!! Lastly, if you need your car from the valet you should know it is parked a far distance away and the 20 minutes they quote is laughable. Not going to lie; this was a massive disappointment for a hotel of this caliber and reputation. We are not the only ones, BTW as another couple in all Dior was loosing their mind with their own hotel issues this am upon our checkout.