Victoria Jungfrau Grand Hotel & Spa

Close to everything A lot of character

Our recent stay at the Victoria Jungfrau Grand Hotel & Spa was truly exceptional. The hotel is the epitome of elegance and beauty without ever feeling pretentious. From the moment we arrived, everything felt luxurious, welcoming, and thoughtfully designed for both adults and families. Our family suite included a small balcony with a stunning view of the Jungfrau mountains, which made every morning and evening feel special. The service throughout the hotel — including housekeeping — was outstanding, and every staff member we encountered was warm, attentive, and professional. The amenities at the hotel are incredible, and our family took full advantage of them. Our daughters (ages 4½ and 9) absolutely loved the amazing kids club, which is set in a charming storybook-style separate house complete with an outdoor playground. It was one of the highlights of the trip for them. The spa and pool are also the epitome of luxury and provided a perfect place to relax after days spent exploring the mountains. This is honestly the most beautiful and luxurious hotel I have ever experienced, while still being incredibly family friendly. I highly recommend this hotel for families or adults looking for a luxurious stay in a breathtaking setting with easy access to quick train rides to countless mountain adventures throughout the Jungfrau region.

We found Ristorante Sapporo e Pizzeria delivered a true Italian culinary experience from the moment we walked through the door. The food was authentic, beautifully prepared, and filled with the kind of flavor and warmth that makes us feel like we were dining in Italy itself. What truly elevated our evening, however, was the exceptional service. We had the pleasure and good fortune of being cared for by Sara, who was one of the most attentive, caring, and responsive professionals we could have asked for. From start to finish, she made us feel welcomed, valued, and completely taken care of. Her knowledge, kindness, and attention to detail turned a wonderful dinner into a memorable experience.

As a non hotel guest, we walked over from the street and was welcomed with open arms. Sat at a great table with the view of the surrounding mountains. Service from all staff was exceptional, especially the Restaurant Manager. His enthusiasm towards his work needs to be noted and rewarded.

The experience at the hotel was just marvellous in every way. I proposed to my girlfriend and the hotel staff supported me (proactively) every step of the way with decorations, surprises, a free room upgrade, excellent table at breakfast, and just an overall excellent service. I could not have wished for more and am eternally grateful to all the staff! The hotel has a great location, it was very clean, calm (despite lots of families), the room was impeccable and the spa was beautifully designed. The only (very minor) detail that we missed was that there were only two gender-mixed saunas (which is understandable, given that the hotel and Interlaken are oriented towards international clients who share different cultural backgrounds).

The food was absolutely delicious! Angelo served us, and he was so friendly and attentive! We felt very comfortable there! We highly recommend both the restaurant and the service. A big thank you to Angelo. You were fantastic! Thanks a lot

We recently stayed at the Victoria Jungfrau Grand Hotel & Spa for two nights and spent over $11,000 USD. Given the hotel’s reputation and the price, we expected an exceptional luxury experience. The staff, room service, and management were courteous and professional. However, the beds were extremely uncomfortable, which made it difficult to get a good night’s sleep. For a hotel of this caliber, comfort should be one of the top priorities. What was most disappointing was that after bringing our concerns to management’s attention, nothing meaningful was done to address the issue. While they were polite, no effort was made to improve the situation or offer any form of resolution. At this price point, guests expect more than just friendly service. They expect outstanding accommodations and management that takes concerns seriously. The hotel is in a beautiful location, but unfortunately, the overall experience did not justify the cost. We left feeling that the stay was significantly overpriced and that our concerns were not adequately addressed.