Victoria Jungfrau Grand Hotel & Spa

Exceptional warm service. The hotel is 10/10 in every respect and more. It is rather surprising and heartening to see such personal attention and service in West. We requested for a taxi to go the train station on departure and the team offered complimentary drop which overwhelmed us. Thanks for the great time we had for 3 nights staying in a standard room which was like a juniour suite.

Tout était beau, spacieux, propre, luxueux. Service impeccable. J’ai même été upgradée une nuit. Il y a absolument tout à l’hôtel - restaurants, spa, salle de sport, court de tennis…. J’ai adoré.

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أعجبتي الإطلالة الساحرة على الجبال والبحيرة، الغرفة كانت نظيفة ومريحة والسرير رائع للنوم. طاقم العمل ودود ومتعاون جدّا، والموقع مثالي قريب من كل شيء. الإفطار لذيذ ومتنوع، والمرافق مثل السبا والمسيح كانت تجربة مميزة ومريحة.

لا توجد سلييات كبيرة، فقط الأسعار في المطعم والسبا كانت مرتفعة قليلاً. وأيضا التكييف في الغرفة لم يكن بارداً بما فيه الكفاية في بعض الأوقات.

excelente ubicación, servicio y desayuno; destacamos la atención y el buen servicio de La Consierge Nadia.

Realmente todo fue excelente.

During our two-week European adventure, we stayed at this hotel for two nights. I had booked it back in December, so you can imagine my excitement about our stay. The rooms were gorgeous, the food and drinks were fantastic, the spa was beautiful, service from most staff members was excellent, and the views were also jaw-dropping. However, I’m not sure if the splurge was worth it. Our first day was a bit of a letdown. The AC was leaking, and when I took a bath, I discovered black mold was rising up from the drain. I suspect that the bathtub hadn’t been used in a while, and housekeeping hadn’t been diligent in cleaning the drains. We ended up switching rooms, and everything was fine after that. I do feel that they should have given us more for the inconvenience besides an apology and a new room. Another issue we encountered was the service. We dined at the Brasserie Terrace and had cocktails at the piano lounge on separate nights. I’m not sure if it was because it wasn’t peak tourist season, but the service was slow. For dinner, it took a while for the servers to notice that we were running low on beverages several times, and we had to ask twice to get the dessert menu. The same thing happened at the piano lounge; it took a while for us to get drinks and to receive the bill.

Beautiful, historic hotel with large rooms and stunning views. The breakfast room is gorgeous and the food is great. Didn’t use the spa or pool but they looked very good. Excellent location to explore Interlaken on foot—would definitely stay again.

Suite espaçosa, staff atencioso e café da manhã maravilhoso.