Hilton Garden Inn Chicago Downtown South Loop

Nothing horrible staff.

Was told I would get a refund from having no ac in the room and no one came to fix it for us. Have been waiting over three months for a refund but everytime I call they never get to the bottom of giving me the refund THEY SAID THEY WOULD GIVE ME. They have huge attitudes and act like they are better than everyone and after trying to call again today to try to get my refund they hang up in my face once I say the work refund.

The location.

MULTIPLE times my key card did not work. No one ever came into my room to clean it. Also, when we would call the front desk it would take hours for our request to be completed. I would not stay there again. The elevators close way too quickly.

Breakfast was not included. We ate at the restaurant inside the hotel. The food was good

The staff didn't keep the towels stocked at the pool.

Location

Bathroom faucet leaked I had an extremely difficult time getting a room!

Spacious room with nice view. Good beds.

The aircon could not match the current heatwave. Hence a lot of noice but still very warm room = hard to sleep. Gym with no aircon (30c+ degrees)

I loved how nice the staff was and helpful during my stay. The room I got was very clean and I enjoyed it, but just wasn’t what I was expecting.

I paid for a corner room, told me on my reservations I was paying extra for a corner room. When I got there I got a room that face another building so I didn’t even get a view of anything, only people’s windows from the building across.

Friendly staff, easy check in, good location Staff was kind enough to hold bags until our train departure after check out. Enjoyed the dining restaurant inside of the hotel.

Complimentary breakfast not available