Hampton Inn Buffalo-Airport Galleria Mall

Location

Comfortable

We have visited this hotel before and on this occasion we found that it had really improved from the last visit. We arrived and were greeted by Vanessa who was very welcoming, efficiently checked us in and acknowledged me as a Hilton Honors member. The hotel was spotless and the room very clean. The bed was comfortable and we had a good sleep. The breakfast was much better than last visit, there was a lady working diligently to keep everything clean and filled up. On departure again the staff was very friendly. The location is right across the street from Galleria Mall and surrounded by restaurants and shopping as well as close to the airport. We will definitely return.

Me gustó la primera vez que reservé por que las habitaciones súper bonitas y cómodas y las instalaciones son espectaculares pero la segunda reserva que hice fue fatal

Las habitaciones que me dieron la segunda vez fueron incómodas por qué yo hize una reserva para 5 personas adultas y nos dieron solo dos habitaciones cada una con una cama nos tocó dormir tres personas adultas en una cama por qué según ya no habían. Más y uno de los baño de las habitaciones ni lo entendía por qué era sin tina y al momento de bañarse uno se hacía un reguero dentro de la habitación fue súper mala la experiencia en esta vez

Very amenable to dog

Cost

One of the cleanest hotels I’ve stayed in. So comfortable and the staff are amazing. I’ve never had such helpful hotel staff. Not even at high end hotels like the four seasons.

Nothing

The location. The cleanliness of the rooms.

I reserved three rooms at the Hampton Inn on Walden Avenue for my family while we were attending an event in the Buffalo area on the weekend of March 14, 2026. I checked in around 3:00 PM and specifically asked the front desk to ensure my family members could check in smoothly since all charges were being placed on my credit card and I had an important business conference call later that afternoon. The agent assured me my family would only need to show ID. That assurance turned out to be completely false. While I was in the middle of my business call, my sister-in-law called saying the front desk refused to let her check in without presenting a credit card. I then learned they had done the same thing to my sister moments earlier, forcing me to interrupt my call to deal with the situation. The agent working at that time appeared completely unaware of the arrangement, and the Front Desk Supervisor telling me to “calm down” while fixing their own mistake was incredibly unprofessional. Telling a customer to calm down when your staff created the problem is not how customer service should work. To make matters worse, my sister-in-law was also told they were hesitant to put their family on the 5th floor because her kids “could be loud.” That comment alone was inappropriate. The front desk staff working around 3:45 PM on March 14 clearly need better training in communication and customer service. Despite the convenient location, this experience makes me very reluctant to stay here again.