Roc Luxe Tulum

Very friendly staff! Reuban was the best! Helped us with everything we need, Right on the beach and close to all attractions. Nice rooms with eco decor. The bach service was great, with music, lounge chairs, umbrella, and food and alcohol service. Carlos served us all of our stay and was fantastic! The restaurant offers you a great free breakfast. We had the best time! Definitely coming back!!

We stayed in a lot of beautiful beach hotels, but this was hands-down our favorite. The service was like that of a diamond resort. World class. Absolutely phenomenal!

It was great all around. The staff was great and helpful. The location was breathing and gorgeous. But there’s no service in Tulum at all. Make sure to confirm your shuttle service in advance for pickup.

This was a great place to stay in Tulum. Staying in the Jungle part of the property we had the best of both world- sleeping in the jungle and breakfasting on the beach, with a tuk tuk to transport us between the too when we didn't feel like walking! The day beds on the beach are great and it is a beautiful spot on the beach. Great location, in the middle of the north and south parts of Tulum the hotel is close to everything you need and want. Finally the staff are fantastic- from the waiters to the reception staff and management- everyone did that little extra to make the stay here special. I hope its not too long before I stay here again!

The rooms that we booked were deceptive - while it frames it as a beachfront location, it is not and we had to pay significantly to upgrade to decent rooms. It was frustrating and disappointing.

Staff is very friendly! Only downfall is that there is no restaurant at this location. However, there are 2 very close by. The room was huge and the mattress was very comfortable. We had a great time.

Las instalaciones excelentes, el cuarto un sueño con una vista espectacular pero el personal con falta de profesionalismo nos abrieron la puerta del cuarto sin tocar primero.

I recently spent three nights at the hotel and found the location to be super but the actual hotel to be very disappointing. The one big plus is that there is a large sandy beach which is shared by a small number of guests. My small hut must have been one of the originals built decades ago. There were aspects which were charming but the lack of adequate lighting, electrical outlets and a really uncomfortable bed were major downsides. I never asked anything of the staff so I don’t know if they were helpful. I do recall that checking out was very perfunctory, no how was your stay, blah blah blah. I guess they didn’t want to hear another honest answer. The breakfast coupon valid at the restaurant was for a basic no frills crappy breakfast. I made the mistake of asking for a coffee refill only to be informed at the end of the meal that had cost me 50 pesos. I was left with the impression that Tulum was incredibly overrated and overpriced and this hotel was no exception. I wouldn’t recommend staying here.

The stay was great the hotel is good but could be improved with just a few more inclusions. Glasses in the room ,ice for the guest to use, Maybe even some form of tea a nd coffee On checkin more information places to eat and things to do Also have some sort of guest laundry option. We had fantastic time loved our room nice and quite.

we were staying here during peak season and paying a premium rate for a very basic cabana which we were willing to do for proximity to the beach. first of all we were on the “jungle” side of the property across the street. our first cabana started smelling like sewer/ s**t so they moved us to another cabana further away from the beach that night. there was no WiFi or cell phone signal on the jungle side for the first 4 days. we literally had to go to the road to pick up the restaurants WiFi. btw there is no restaurant at the hotel they offer breakfast vouchers to the restaurant across the street we used them once.. much better food at tata next door or amansala beach club. they also only give u 2 small bottles of water at check in so get used to lugging water bottles back yourself, they won’t even sell them to u. A mosquito net or something would be nice considering the amount of insects and humongous tarantulas are running around. Also a giant iguana. at night you can barely see there is no lighting leading you back to your room. the shower eye droppers water on you if ur lucky enough to get hot water at all. also they should invest in “do not disturb” signs. I got woken up by housekeeping walking in at 10am every single day! They would come back to clean in the afternoon but the last day we requested to checkout at 2pm instead of 12noon and they tried to charge me 400 pesos for “late” cleaning even tho they always cleaned our room “late” n no one was checking in after us.