The Ritz-Carlton, Laguna Niguel

I Celebrated my Birthday on the 17th of January at the Ritz-Carlton... I had a memorable Experience. Enjoying the Breathtaking views of the Ocean at the Raya Restaurant, a beautiful Sunset; excellent service by our Server Summer. I also enjoyed the exceptional, personalized service from Randi B. and Keri H. And I want to mention too a kind and beautiful soul, a wonder woman, quite experienced as a Bartender, who was there that night (... -my apologies, I don't recall her name ), but if she reads this Review, she'll know is her. The Ritz-Carlton continues to live to its HIGH STANDARDS, hiring caring staff, who know how to remain professional yet, genuinely caring for their customers. Every member of their staff were kind and attentive. Well done! -Visiting again.

I celebrated my birthday here last weekend, and I couldn't have asked for a more incredible experience! I have stayed at this property many times already and it's been outstanding every time, but somehow the staff managed to make the stay even more special -- every interaction was warm, thoughtful, and personalized! Trey at the front desk has remembered me right away every time I've come back to the property and gave my friends and I a nice warm welcome! He moved us into the exact room we wanted and we really enjoyed the champagne. Our first stop was the fire pit where we also had another very warm welcome and birthday wishes from Karen! We walked around and enjoyed the beautiful property the rest of the evening until dinner, which was amazing, where we were treated to an amazing birthday cake and complimentary dessert. The next morning at the pool Maddie brought us water and snacks and really started our day on a nice note! We went to the bar upstairs later to redeem our included drinks and Rani went REALLY above and beyond with bringing us birthday treats and recommendations, and took a group photo of us celebrating at the table! SB behind the bar also came to bring me a special birthday drink that he newly created that was SO good and beautiful! It looked and tasted like strawberry cake! Our whole experience at the bar was amazing, Randi, SB (and of course everyone else too) were so kind and it was the perfect end to an amazing trip! The Ritz-Carlton team made this birthday one I’ll never forget, and I’m so grateful for their hospitality. If you're looking for a place to celebrate a special occasion (or just treat yourself to an unforgettable getaway), I love this property, it's one of my favorites and I've stayed in A LOT of hotels. I can't recommend this resort enough. I’ll definitely be back! (again!)

All good!

Randi was the absolute best! She made the stay at the ritz Carlton even better. She was very knowledgable about the food and drink menus. She gave great suggestions. She went above and beyond. I have come back on multiple occasions just to get her as my server / bartender.

Randi was the most amazing bartender that we encounter in a lot time!! She was way and beyond to make our time experience unbelievable, such a pleasure, and congratulations the RC to have such wonderful asset, thanks Randi 👏👏 for sure will comeback!!

We stayed here over a weekend and it was a fantastic stay! Staff was super friendly and helpful, and one of the guys at the valet stand gave us really great restaurant suggestions (which we did end up trying!). We had a fireside oceanfront room and the view was fantastic and we used the firepit every night. They even included a complimentary s'mores kit which I thought was a nice touch. The room itself was very comfortable and clean, and we slept great! We were celebrating our recent small wedding ceremony and the staff surprised us with celebratory chocolate covered strawberries. They really go above and beyond here in terms of service. We did not have a chance to check out the pool but we did walk down to the beach area which was also very picturesque and had a lot of people milling about walking their dogs or just enjoying the surf. We also went to the bar for drinks before dinner and even though it was busy and crowded the service was still top notch. The trolley stop is also right outside the hotel entrance and we did take it a few times to go back and forth to Laguna Beach and found it to be super convenient and reliable. Overall a really great stay!

The rooms weren’t the greatest very basic nothing special, poor and sloppy craftsmanship. lobby decor was horrendous surfboard everywhere covering up hotel staff valet staff and Bellmen very nice and polite lounge staff rude and found hair in the scramble eggs chafing tray twice