Holiday Inn Express & Suites - Forney by IHG

Location

We booked double queen room an were given a king with a pullout couch. My kids are full grown, so a pullout couch is not the same thing or the same value as a queen bed. The window screen had a huge rip in it and there is a bright light outside the window, so our room wasn’t dark at all. The shower poured water all out onto the floor because of how it was designed. The gym wasn’t open, nor was the pool. This was not let known prior to booking. The room rate was higher than normal for way less value.

Great choice for the tournament weekend. Will stay here again.

I stay often at Holiday Inn Express hotels and no issues come to mind until my visit Sept. 29 at this Forney, TX location. My first clue should have been with the lot conditions as grass and weeds were in need of attention and there was litter strewn about the property. After check-in I headed to the lobby coffee bar to take a cup up to the room. The coffee was cold and it was obvious that it had been sitting out all day. Walking to the elevator I noticed the lobby floor was in need of sweeping. Many of the floor tiles in the elevator were either chipped or cracked. As it was dark when I opened the door to my room, I hit both light switches near the door and remained in darkness. I used my phone light to find my way in. Had it not been such a long day on the road I would have asked for another room except the room itself was fine. No complaints on comfort and cleanliness. I was in the breakfast area by 7am the next morning and couldn’t believe that again there was no coffee available, about half the normal breakfast items were missing or empty and there was no attendant on duty. I also noticed that there was no one at the front desk as I left, although there was a guy sleeping on the lobby couch who might have been the person. Oh, and the lobby didn’t appear to have been swept overnight. This is the first hotel review I have written. I usually let most things go when staying at hotels, but this was too much for a property rated as “Good”.

The room smelled horrible. None of the ice machines on any floor worked. Told the guy working it didnt work and he said the 3rd floor one worked. I told him it didn't work either. He said he would fix it and never heard anything back. Has really went downhill since last stay here 2 years before.

The staff was very kind, but I've stayed there several times and this was different. There were multiple remotes in the room, but it took maintenence and a third remote for the TV to work. The hallways were sweltering hot. There was a pod coffeemaker but no pods. When I went downstaurs to get it, I was told at 4:30 a.m. that they had no pods and I could get coffee at 6:00 a.m. I was leaving before then.

Arrived late September 3rd with my cousin to visit our critical ill Uncle. TV didn't work called front desk no one answered, finally went down and spoke to staff about TV not working. He tried to repair with several remotes, before leaving the next morning asked to speak with manager not on site. Front desk give me a name of Sunny to call for discount because they could not help me. This was not a good experience 😕 for. My 1st time visiting this facility and the choice with other hotels near by. Thanks

Service!

Very low water pressure in room. TV did not work. Safe did not work. Staff did move me to a different room on the second night and apologized. Juice machine at breakfast did not work. Milk was also sour. Coffee urn was not kept supplied.

Nice and clean spacious rooms

Excellent