Fairfield Inn & Suites by Marriott Memphis Marion, AR

Friendly employees and it was clean

We stayed here a year ago they were having heating issues then. Well a year has gone by and heating issues have not only not been fixed they’ve gotten worse. It was 60 in our room when we arrived. The control on wall doesn’t work. The control panel on unit somewhat works. We finally got heat on set at 70. Went to dinner, were gone an hour, came back and it was so warm you could barely breathe. Got heat to go off but the fan ran continuously all night blowing cool air. Then at 540am the fire alarm goes off, come to find out this is the 3rd day. Obviously there is a heating and electric issue in this hotel.

Love Fairfield Inn by Marriott

location, that my grown kids were down the hall, and breakfast

front person named d'juan/d'wane/something to that effect, states he is a front area manager, but needs to be retrained in what to look for. he overcharged us double. room was already paid for, and he was given the receipt and confirmation number, and then went on to tell my husband the room was just on hold, so he ran my husbands debit card AGAIN, and charging like 40-45$ than the original price that i had already paid... now, after all week watching bank to see that it was reversed... it originally went to 330$ being taken out (pending on my end) to when my husband checked out, it went to 288.13 took from the acct, 1 week to the date, and after several phone calls (that no one really knows wth is going on) we were given back 250$ ... i am still short 38.13$ ! there are other nice hotels across the way, and we have stayed in a couple of them while we are back home... and we wont be doing fairfield again. our grown daughter went to check in, and he attempted to do her the same way... however, she caught it and said, No.... and he magically found where hers was already paid.

We were taken care of above all expectations. The room was fantastic. Outstanding breakfast with different selections than the previous 6 hotels we'd stayed at on this trip.

Nothing. It was perfect

Cleanliness of the room

TV didn't work Key given for 1st room didn't work had to get new room No coffee this morning for breakfast

very good all around

Nice staff. Comfortable room.

Arrived at 9p and had glich in system and no room. Staff was very nice but sucked.