Fairfield Inn & Suites by Marriott Memphis Marion, AR

Clean and welcoming

The staff couldn’t even get me checked in even though I already prepaid.

The staff was clearly not trained enough or properly.

We booked a room with two doubles and even checked in online the day before. Yet when we arrived at 10:30pm, we were given the very last room available — the one with a broken air conditioner. Despite being set to 66, the room temperature was 84 degrees. We were moved to a king room on the first floor directly across from the breakfast kitchen. Thankfully, the rest of our party’s flight was delayed until the next night, otherwise three of us would have been squeezed into that single king bed. The next morning before leaving for a funeral, we had to pack up again and move into a double room, which was what we had originally reserved. As Lifetime Platinum members, it was especially frustrating to be told multiple times, “well, you booked with points.” Does that mean loyal Marriott members should expect the worst rooms? That loyalty is penalized instead of rewarded? Oh, and we are out the full amount of points for those nights despite not getting the room we requested (so much for the guaranteed room at Platinum level) and having to move the next morning.

Friendly staff, good breakfast!

Hard bed, very cold swimming pool.

Staff was amazing

1st 423 room had blood stains on drapes, a real bad odor in room. Went down stairs and Crystal took care of the problem and put me in another room. Thanks Crystal for being so helpful. Breakfast selection wasn’t good at all, coffee had grains in it, muffins were good.

So clean! Every part of the hotel was clean and bright. The manager who checked us in was beyond great!