R556, Moses Kotane, North West, 0316, Moses Kotane, ZA
Indulge at the Spa: Treat yourself to massages, body treatments, and facials.
Adventure and Entertainment: Safari outings, a casino, and a golf course are just the beginning.
Fine Dining and Recreation: Enjoy international cuisine, 24-hour room service, and multiple bars.
Pamper yourself with a visit to the spa, encounter local wildlife on a safari, and enjoy recreational amenities like a casino and golf course. Book now to experience luxury at The Cascades Hotel!
1 King Bed and 1 Double Sofa Bed355-sq-foot room with pool views Internet - Free WiFi Entertainment - Satellite channels and pay movies Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Turndown service and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletriesPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability
Luxury Family Room
$305
1 King Bed and 1 Double Sofa Bed355-sq-foot room with pool views Internet - Free WiFi Entertainment - Satellite channels and pay movies Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room serviceSleep - Turndown service and bed sheets Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and free toiletriesPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on request, no rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability
Superior Luxury Family Room
$339.9
Guests highly rate the outstanding service and frequently praise the excellent facilities.
Not a 5 star hotel. Bit old and dated. Staff friendly but hugely inefficient.
For a few hundred extra we could/should of stayed at the Palace. Huge difference in the rooms and the breakfast. Cascades is very well located, across from restaurant row and halfway between the Palace and the casino. We booked a superior room which we were told is one of the nicest rooms in the hotel. It was ok. Queen bed, closet and bathroom. Never watched much TV (it was more like a little monitor) and the mini-fridge was cool, not cold. We stayed for 5 nights, I asked about switching rooms, the suite was triple the price for an extra area of living room space. All in all, it was a A- (8/10) and I would stay there again if the Palace was sold out.
The hotel is old money and needs a bit of renovations. This I can live with but the cleanliness is way below par. Some corners look like they haven’t been cleaned in 3yrs.
Hotel in need of an OVERHAUL, rooms old and out dated for what you pay. When we arrived our safe was locked, we asked the front desk to get someone to look at it. They said maintenance was on there way 3 hours later still no one, by this time it was late after 10pm. So they said they will send someone the next day, we waited around for 1 1/2 hour still no one. We gave up and used our suite cases to look our valuable. The Maintenance crew needs to focus on customer service the place wasn't busy, especially when your coming from abroad.
Checked in to find the pool empty! And one elavator out of order. The Customer relations manager promised us a 25% discount on our accommodation because they were unable to move us to one of the other hotels with a pool. She said she would email expedia and include us but we have not yet received any correspondence.
Wonderful resort town. Close to Pilensburg Gaming Reserve. Plenty of amenities close by but service could have been better at the restaurants.
Hotel location is excellent and convenient but a few pointers based on our experience, given it is a 5 star hotel. 1. Hotel rooms are dated and could do with updating. That said the room is comfortable, is quiet and has a nice view. 2. Our room's drain was blocked and despite having them attend to it (staff were quick to respond), the issue remained. Not nice to have dirty smelly water bubble up through bath and basin with unpleasant smells. 3. Breakfast is good, but we found that the cutlery is not properly washed and found glasses with lipstick marks to be the norm. We also saw food stains on walls and areas which required maintenance, for example broken marble on steps. 4. The hotel pool, it was out of action when we arrived with their works apparently overshooting due to a leak needing to be fixed. As we went in late winter we specifically selected this hotel since the pool (when open) is glorious. It is also 1 of 2 pools on the entire site which are heated. Wish Expedia told us of this prior to booking as this was one of the main reasons for selecting this hotel, given we wanted our little ones to swim. It's not all bad, believe me, but we paid a premium for this 5 star hotel and these are fundamental issues you would not expect to encounter with this rating.
I was pleasantly surprised about the quality of this hotel and the size of the deluxe rooms. Nice breakfast menu and attentive staff a time breakfast . This time of year is relatively low season so there was a good staff to customer ratio. Some parts of the hotel and rooms were in need of a little refurb, but very clean. Free transfer/ transport buses around the resort are a nice touch and very helpful. However the whole reason for choosing this hotel was the heated pool of the 'cascading' waterfall fame. Pool was closed for annual maintenance before we arrived, but was due to open by the time we got there. No email from hotel and no mention made in website that pool maintenance was ongoing and delayed and therefore no pool. :(
just ok
Cascades is a bit tired and needs an upgrade again (or at least the wing we stayed in!) - service and general condition of sun city is still good.
