San Antonio Marriott Rivercenter on the River Walk

An absolute disaster from start to finish. Avoid this property. We had to switch rooms three times. The first room did not contain the pull-out bed we specifically booked. The second room’s pull-out mattress was covered in stains, bodily fluids, and pubic hair. The third room was somewhat cleaner but still had broken curtains and, like the previous rooms, no mattress protector on the pull-out bed. Management’s solution for the inconvenience was a $50 credit. When we attempted to use that credit at the hotel restaurant, things became even stranger. After waiting more than 30 minutes for our food, our server, Ciersten, approached our table requesting payment before our meals had even arrived. My 13-year-old son and I had been quietly waiting the entire time. I explained that we would be happy to pay once we actually received the food. I’ve stayed at countless hotels and have never experienced anything like this. The parking situation feels intentionally designed to push guests into valet service. Valet appears to occupy the majority of available parking spaces, making self-parking nearly impossible to find late at night. To make matters worse, the garage elevator went out of service on Friday evening, forcing self-parking guests to carry luggage up and down three flights of smoky parking garage stairs. The final insult came when the automated parking gate malfunctioned and charged my credit card $101 for a single night of parking instead of the posted $47 overnight guest rate. Paying premium Marriott prices should come with basic cleanliness, functional facilities, and competent service. Instead, we received filthy accommodations, multiple room changes, bizarre restaurant service, a broken garage elevator, and an overcharge for parking. We are still checked into the hotel as I write this review. Management has an opportunity to address these issues and make things right. At this point, however, I cannot recommend this property to anyone.

Just nice

Construction

Melinda the server was fantastic,

Loved, LOVED, LOVED my stay at the San Antonio Marriott Rivercenter on the River Walk! Location is convenient with lovely accommodations. Service was friendly and responsive. I highly recommend!

We had a great experience at the hotel. But, what really pushed it above and beyond was Bobby's help on our last day. Our vehicle battery died in the parking garage and we were three hours from home. We are so grateful to Bobby for getting us started and on the road. And, he could not have been happier to do so. Thanks!

Needed a shoe shine… and as luck would have it, Rogelio had a stand in the lobby. Had a great shine, even better conversation, and well worth the money. He had everything to take care of my shoes and even brought another pair down from my room to have him do those too. Great guy, amazing service.

Fernando was great! Very attentive and accommodating.

Great service by Roffe. Great drinks