Tru By Hilton Crossett

I took my elderly mom to stay during ice storm. Staff was great especially considering they did not get to go home and had to stay overnight several nights as well. They worked hard to manage all of the reservations coming and going with the storm and power company workers. They were patient with everyone during a tough time.

The property was very clean and the staff was always friendly. We really liked the breakfast. It was so nice to have hot scrambled eggs and a sausage different than other places we have stayed. The pancake machine was a nice surprise!

Nothing. We were pleased with everything.

The breakfast was typical continental fare for that type of facility. It was acceptable but undistinguished.

I stayed 4 years ago when the facility was pristine and now is showing signs of wear and tear and needs attention. My shower door as well as in my sister's room would not close and the floor would have a big puddle after each use. Staff looked at the problem but offered no solution. The light blocking screen was miss rolled and when i tried to lower it the valence fell of cutting my arm. Apparently, it had fallen off before and been reinstalled improperly. Obviously, the price is geared toward corporate guests. For a guest visiting family, a five-night stay would be over $1000. Why pay resort prices in a sad town like Crossett? My view was a gravel lot with a big pile of gravel, same as 4 years ago.

The room was clean and it had good air-conditioning when I finally managed to turn it on.

staff were frequently not at the front desk. there were no towels in the room and the airconditioning was difficault to control. It seemed to be set remotely. The breakfast was decent , but not very nutritious.

N/A

N/A