Hopbine House

The packed breakfast was good The extra towels we requested were better size and not threadbare. Beds were comfortable and sheets clean Shower was good

The room was spacious but grubby in many places Initial towels supplied were small and threadbare No handles on wardrobe , just a screw used for opening - not good Heated towel rail in bathroom couldn’t be turned off and in the heat we have just had made room a bit unbearable

The location

It appears that the accomodation is old and not properly maintained.

Handy location for the break of my journey. Interesting old building. Problems with rooms were reacted to promptly.

First room was stifling hot. Very hot day and sun had heated the room like a sauna, added to by a heated towel rail in bathroom which couldn't be turned off. I asked for a fan, but none available, so I was offered a room on the other side of the house. This one was cooler but the bathroom was not clean, and the room smelt of smoke and alcohol. I was then offered to try a third room, which I accepted. By now I was very hot and tired. Decor is in great need of repair. Mattress was also quite ropey.

Room was quiet though on a main road. There is a large overgrown garden to walk in

Ugly, low room in a side annexe which smelt strongly of damp. Old fashioned dark furniture which would have looked nice in a period room but in a 1980s extension was incongruous. Dangerous step into the bathroom which we slipped on. Breakfast was just a few cheap supermarket things randomly left in a paper bag at the door. Hotel is on the very edge of town with few amenities nearby. We had to walk to a fish and chip shop on an adjacent council estate to get dinner, this turned out to be the high point of our stay. Terrible value, no wonder the proprietors do not show themselves at reception, you have to call a number to get access.

Nothing. No response on arrival. I couldn't get into the hotel as the owner wouldn't answer the phone. Had to find different accommodations on the end. Still, no refund was given, and the service team from Booking is ignoring me.

Breakfast was okay, not mentioned at booking it came in a bag, no dining room! That needs to be made clear when booking. Location okay, hard to find, as signage is poor.

Breakfast was included in the price, what it fails to say was it came in a bag! Cleanliness was an issue all round. Bathroom window, mould and dirt. Carpet needs a good hoover. Being had stains, and pillows really thin. It said garden view on my booking, yes it was, dirt patch and a 6ft fence directly outside window. No ironing facilties in room. No alarm clock as listed. Stains on beside cabinet and dressing table. You had to ring to get the code to get on, no staff onside, not mentioned at booking. No hair drier or spa bath, as outlined in the booking. No staff inside to ask.