Courtyard Akron Fairlawn

It was clean. But there are some general condition flags - the ice machine was out of order; a door I went out on the main floor was broken and did not lock(!); while we appreciated being able to open the balcony door and get the fresh air (air in the room was kinda stale) - there was no lock or bar on that door (often there's a stick that can keep the door sliding open). There was no milk for coffee at the bistro in the morning (there's a grocery practically within sight of the hotel.). So. Ok.

Do not stay here. I would not recommend. First red flag we called this hotel probably 4 times as we were enroute to ask a question. NO answer and we tried multiple numbers. When we arrived the woman at the front desk was so rude I was taken aback. We were requesting a place to store our bicycles as we had several pieces of luggage we needed to place in the room. We were going to the National Park nearby which had broadcast theft of vehicles was a problem so we wanted to remove what we could from our vehicle. Extremely unfriendly and unhelpful. The room had holes in the wall and the bathroom was filthy. Food from a previous guest was in the mini-fridge. Neither of the outlets connected to bedside pendant lamps worked. The sound of the TV does not match the picture. Later we figured out why no one was answering the phone. As we returned from dinner we noticed the front desk clerk was sitting in her car outside the hotel!! She stepped out and asked, rudely, if we were checking in. When we replied no we had already checked in with her an hour before she returned to her car. Marriott should be ashamed. The other thing I find troubling is my inability to leave a review on Marriott’s website even though my Bonvoy account shows the stay. It has this on the email receipt “If you have any questions, please contact the hotel at the phone number in the attached folio.” Which I find hilarious since no one answers their phones. The next night we stayed at a Comfort hotel property and it was 100x better than this place.

No breakfast. period. Not so much that it was not included in the room cost but when I tried to order they had nothing on their menu. out of everything...even coffee. no wonder I was the only one there

Everyone was very accommodating and we really enjoyed the gym and pool!

Easy check in and clean

I stayed at this hotel in Akron for 1 night because all hotels in Cleveland were sold out for various events and I was attending a conference in Independence. Anyway, it’s safe, clean and the staff is welcoming. The pool looked clean but I didn’t have time to use it. Unfortunately I didn’t sleep too well because I heard people walking on the floor above very loudly somehow. But it’s a safe place and like I said clean. They gave plenty of towels in the bathroom and not many hotels will do that. There’s a microwave in the lobby but the rooms have a mini fridge. I called to let the front desk know in advance at booking that I wouldn’t be there till 10:00 pm and my room was held for me and was available when I arrived. Would stay again if needed.

The bed was comfortable and the bathroom was clean. The lobby was clean and smelled musty. Rooms were ready at designated time.

I was did not know up front that it was a cashless facility and when I tried to pay with cash I was told “this is a cashless facility.” There was no “ I am sorry but this is a cashless facility. Or when we checked in no one said “Btw this a cashless facility so if you want to make any purchases you will need to put it on a card or your room”. The info upfront would have made for a better place to stay.

The staff was wonderful.

DO NOT BOOK this hotel!!! We reserved a King at the rate of $135. We checked in at 4:00 pm and were told they didn't have any Kings and could only give us two Queens and they were going to charge of $185! We called Marriott Customer Service and they told us they called the hotel twice and straightened it out for us so that we would have the same rate and assured us we would have a room. We had left the hotel to go to dinner/concert and agent told us to do mobile check in and did so at 5:00 pm. Came back from concert at 11:40 pm and we were told they were SOLD OUT!! We called Marriott Customer Service again and they called hotel and told agent they were sold out! They offered us a room next door at the Fairfield, but by that time we were not going to give the Marriott our business for that night for TWO inconvenient experiences in one night! In addition, staff working desk were rude and non apologetic. Seems like a scam is going on at this property.

The lobby area looks really nice and beautiful but the room was clearly pretty worn and not super well kept - lamp shade really banged up, scuffs all on the walls, bathroom floor a little stained. Also when we checked out for some reason there was a different credit card entered for our account that we didn't pay with (a MasterCard which we dont even own) that was entered manually by the guy at the desk when we checked in for some reason. We didn't get any additional charges or anything but it was very strange and we never got an explanation.