Courtyard Akron Fairlawn

Very unclean. Had to ask for someone to come clean the bathroom. Room dmelled funny. Ended up being from the moldy bathroom. Shower missing the rubber piece under the door so water just went everywhere. And there was mold all around in corners, etc since they hadnt been keeping up with scrubbing. Tried to go to free breakfast and 3 hours later it still didnt arrive! When the toilet seat broke, we moved! Horribele how the hotel is getting so rundown. Staff was very nice & apologetic. Good location. Just everything not go well. Fridge not work. Lobby giving lots of things away. I think theirs was broken too. while i was at the front desk- 3 other callers also were having things not work. Disaster!

when we first arrived the front desk worker tried very hard to get us into a room for the night, and knew we were going to a concert so he was very quick about everything. he got us checked into the room, and while we were away he replaced our entire air conditioner unit, which was very nice to come back to.

When we checked in, at 5 pm (2 hours after check in time), we walked into a dirty room. After informing reception, it took another 30 minutes to assign us to a different room. They wanted us to wait for the room to be cleaned. Not acceptable.

Our room smelled like marijuana , the couch looked so gross we didn’t even want to sit on it. All lights flickered when we turned them on. Pretty below average stay, okay for the cost

Place was dirty to be honest and that’s about it. Staff was friendly

Despite the reservations and paying full money for 2 rooms with double queen beds, when we arrived at 10 PM, we were told there are no rooms available and were sent to a different hotel which had only 2 stars, no AC, infact one of the rooms wasn’t even cleaned. And not payed any difference back despite such inconvenience and low grade service.

The receptionist were helpful and polite. The housekeeping crew were great, courteous and polite. The room and bathroom was clean and comfortable. The only issue that I had was when taking a shower the water was leaking outward through the door that is hung cockeyed. Overall, the hotel is great and close to alot of shopping plazas and eateries.

Evening bartender was very personable and accomadating.

Cleanliness an issue- no cleaning at all in the room. Shower curtains too short, water pour down to the floor. Breakfast experience was good. No towels replaced, had to ask for soap

We had a nice stay!