Four Seasons Hotel Montreal

TRUE LUxury is having that extra touch during turndown service. True luxury is anticipating the guest’s needs before they even have to ask. True luxury is not having to wait 20min for someone to pick our order at breakfast. Unfortunately, we did not experience that at Four Seasons Hotels and Resorts. Our room was not cleaned by 4pm, which in cannot happen in this scale of hotels, but the response we received was surprising: “We might be able to send someone.” Might? In a hotel positioned at this level, that wording alone says a lot. Luxury should feel certain, not conditional. Sound isolation was another disappointment. Hearing a couple next door during their private activities as if they were in the same room is uncomfortable anywhere, but in a high-end hotel it is simply unacceptable. Add to that clearly hearing the television from the adjacent room, and it becomes difficult to justify the premium positioning. The positive outcome of this stay is clarity. For my next trips, I have already booked The Peninsula Hotels and Shangri-La Hotels and Resorts. Based on this experience, I will not be returning to Four Seasons.

Most amazing service

I got food poisoning

The staff, Stefan Luiggi, was really helpful and provided excellent service!! Thank you!!

Amei esse hotel! Atendimento maravilhoso! Cama, chuveiro, banheiro, instalações no geral super novas e elegantes. Muito chique.

O café da manhã é a la carte, o que faz com que demore muito, precisa 1h em média entre pedir e comer.. achei ruim.

Beautiful property in the heart of everything.

Issues with the pool