Residence Inn Rochester Henrietta

Location Front desk very friendly

Room service is limited Not kids friendly

I never worry about the hotel stay when I come here for business. There’s been reliable, friendly service every time, the rooms are clean, and for the longer stays I appreciate that there’s a legitimate kitchen and a full sized fridge available in each room. The amenities help, as well. The indoor pool and fitness center are handy, even though occasionally the pool needs cleaning. Most of the time it’s in good shape and I take advantage of it. The breakfast buffet is fairly lifeless and bland, but there’s coffee and it’s better than nothing. Skip the lobby if you’re in the mood for actual breakfast food. It could be made significantly better if there was at least a pancake or waffle machine. Good for families and business travelers, but not a romantic stay location.

The gave us an upgrade and everything was lovely. The hotel staff was friendly.

Perfect layout for traveling with a teenager. The second bedroom bathroom was great.

The television streaming services did not work and what did work was very laggy. There was no one available to support it.

Very clean and comfortable. Breakfast was good and with good choices.

No complaints

Hotel was clean, welcoming, solid breakfast and convenient location. Jaquez and Marsha are awesome, helpful and always smiling and highly responsive to guest needs as was other staff too, but these ladies are diamonds!

For $180/night, I had higher expectations given a recent fabulous experience at the Residence Inn in Greenbush/Albany at a much lower price point. Room 121 in Henrietta/Rochester was dark and a bit beat up. Other than needing crumbs swept from the living area couch, kitchen cups washed, the living area carpet cleaned, fresher sheets, and fluffier towels, the room was clean, modern, and spacious. The nightly rate included complimentary breakfast, WiFi, and parking. It was annoying that despite the do not disturb door sign, housekeeping knocked on my door at 10:24 am when checkout is at noon. Guests next door were very noisy, but this situation is outside the hotel's control. Probably will not return to this location, but I still like the Residence Inn brand.