JW Marriott Houston by the Galleria

The bed, the sheets, the pillows, awful. the room was NOT cold. NOBODY like a warm room, NOBODY!!!

Very friendly and helpful staff, especially Luis. Excellent shuttle service!

AWEEESOMEE, experience. Big chain hotels are not very good this days, this one is worth it. Clean, nice decor and spacing, super good service, incredible breakfast. They helped us celebrate a birthday with an nice balloon and cupcakes.

Luis is such a lovely driver.so friendly, helpful and assisted me with everything! I am so thankful and JW Marriott hotel can be so proud to have such a good staff! He loves service-u can feel welcome

The hotel is in a great location. It is a very tired property and not representative of a JW status. I was also surprised by the lack of attention from Marriott security and managers when a man entered the bar area and asked patrons for money. Several people reported the uncomfortable circumstance to employees and nothing was done for a significant amount of time. About 70% of the people in that area were being asked for money. Security needs to be revisited at this property.

Fantastic hotel. Check-in with Alexander was outstanding. Model agent with a bright future. Housekeeping was the best I’ve seen because of little details, organizing the personal bathroom items neatly was such a nice touch. Had a great interaction with Joshua at the front desk as well. Some of the gym equipment needs to be dusted, just a minor thing. I will be raving about this hotel to everyone. I’m a hotel manager in Fort Lauderdale and have been definitely enjoying my stay. Thank you to the whole team!

Love JWs and this one did not disappoint. Right in the heart of the Galleria Houston walkable and accessible to all major areas. Parking was convenient in and out privileges at self parking and was not too full. Lobby is large and inviting. Front desk staff was professional and friendly. The executive lounge on floor 22 was awesome with great city views. Breakfast had hot cold and to go offerings. Could have used some waters or juice in bottles though. Dinner and dessert selections varies each day. Staff was not as friendly as front desk but constantly busy prepping and cleaning. I did not give a five star as my room was somewhat small even though i was told i received a platinum upgrade. View of city was nice. But elevator noise was loud unfortunately. Bathrooms were upgraded and furnished nicely. Beds were comfortable. Outdoor pool was expansive and empty again great views. Fitness center was solid - clean, modern good equipment and clean. Would return next time in Houston Galleria.