Hyatt Place Atlanta Airport South

I loved everything about this hotel. I picked a different hotel for my day between going home and I regretted it bc this hotel was so comfortable

No complaints

The property is clean and provides a sense of safety and security.

Very clean & quiet. Fresh smell when you walk in, and walking down the hallways.

Breakfast only had a few item to choose from at 7:30/8:00

Nothing.

Traveling alone, I was assigned a first-floor room near an exterior door where guests were going in and out throughout the night to smoke right outside my window. The constant activity made me feel very uncomfortable and unsafe. Unfortunately, the shuttle service was equally disappointing. It took over an hour for me to be picked up, and I later learned the shuttle was shared with another hotel. I waited at the pickup location that multiple people had confirmed was correct, but the driver repeatedly filled the shuttle at a different stop and returned without ever coming to mine. My phone battery was nearly dead, and with nowhere to charge it, I had to ask my mother to call the hotel for assistance. When the shuttle finally arrived, the staff were condescending and blamed me for the confusion rather than helping resolve the situation professionally.

Staff were nice and helpful and it is really close to the car rental centre.

The main negative thing was the breakfast. I chose this hotel among many partly because of the breakfast reviews. During our stay the staff did not turn up for work and there was no hot food. Even the toaster was not working. Another issue was rubbish left near the lift shaft all during our stay. The bathroom was tiny compared to the size of the room and the shower was barely warm at maximum.

Everything

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