The Westin Great Southern Columbus

When I was approaching S. High St from the parking lot, I tripped on the uneven sidewalk and experienced a fall. I was bleeding from my hand and face. The Valet on duty quickly came to my aid, provided ointment and bandaids. He was very helpful and concerned. The valets were also helpful when someone came to pick us up; allowed us to park for 10 minutes at the curb and watched our car.

Always enjoy our stay there

Not exaggerating the smallest hotel room I've ever stayed at. Not recommended for anything other than a solo visit. Parking was already expensive, and we received a ticket for the 20 minutes it took to go on, ask about parking, drop off our bags and leave. $102. Room is clean and nice. But ultimately not worth the money.

I’m writing to express my frustration regarding our recent stay at your hotel (Room 369, Daniel Gent, Sunday, June 29th). What was meant to be a treat for my wife and me quickly turned into a disappointing series of inconveniences. As my wife texted me while I was at the front desk: “We should’ve stayed at Motel 6.” That pretty much summed up the experience. From the moment we arrived, things started going sideways. We waited over 35 minutes for valet service. The woman working the front desk (who was wonderful, by the way) tried calling valet multiple times—nothing. Eventually, we gave up and self-parked, only to find out it cost the same $40 as valet. This was done through a third-party app that was incredibly glitchy. On top of that, parking rates jumped from 8 hours to 24 hours with no in-between option. We were only staying for 15 hours. Why no middle tier? We appreciated the front desk comping us two drink vouchers at the bar. That gesture did help, and both she and the bartender were standout staff members who deserve recognition. But the issues didn’t stop there. We got to our room and found no bar soap to wash our hands at the sink. The shower body wash dispenser was also empty. We returned to the desk to ask for soap. After dinner, we came back to find a refill bottle tossed on the bed, not even installed in the shower. And still—no bar soap. When I asked again, the response was that the hotel “may not offer bar soap.” That’s confusing, since there’s a soap dish

Excellent staff. Beautiful older hotel that has been nicely updated. Great area of Columbus with short walks to other dining/attractions.

While the hotel itself was nice, the area immediately around the hotel seemed to be a construction zone.

The hotel is older but nice. The bedrooms are small but nice and beds are comfy. We were greeted when we came in to sign up the lady at the front desk was very nice. However the free breakfast was one of the worst experience ever. Our waiter barely looked at us put menus down and when we said good morning did not said a word. We ordered drinks and when I asked for ice tea was told they didn’t have it even though it’s on the menu. I ordered a muffin and guess what they didn’t have that either. The breakfast was fair. Coffee tasted like instant coffee. We would not go back and I would recommend the restaurant do away with the breakfast all together. It’s a big no.

Very pleasant stay. Friendly staff, clean room, quiet hotel, nice restaurant, great valet service.

Very nice from the Lobby to the Room. Very clean and bright. Staff were friendly and helpful. Wish the bathroom had more space, but clean and modern.

Was clean and a beautiful old hotel, is in need of some updates but overall a good stay.