Hyatt Regency Mexico City

The overall experience was bad!

The property was way too expensive for its offering. We paid 600 euros for a night for a hotel that certainly didn't meet our expecations! We used the pool and the area smelled of mold. So did our bathing suits, which although we washed consecutively in our washer, we eventually had to throw them away since the smell could not go away. Just way too overrated and expensive for nothing.

Excellent in everything. The hotel served beyond expectations. I recommend everyone to book. The room cleanliness, food & service were touch of class

Location is really central and convenient despite the traffic of Mexico City

Limited only oriental food offered at the restaurants

**Wonderful stay with exceptional service** We had a wonderful stay, but the team is what truly made the experience stand out. Fernanda and Mariana at check-in were so friendly, welcoming, and helpful with all of our questions. They made our arrival feel easy and warm, and we especially appreciated how sweet they were with our baby. Obed in the lounge was AMAZING. Truly some of the best customer service I have experienced in a hotel lounge. He was kind, attentive, quick to anticipate our needs, and made every interaction feel personal. Alfredo was also fantastic and made sure we had great beverages and full glasses throughout our visit. My only feedback would be around the in-room amenities. The refrigerated beverages for purchase were more cool than cold, and a few of the personal care items, like the razor, toothbrush, and cotton pads, could be improved. That said, we really appreciated the thoughtful details for our child, especially the crib setup and children’s bath products. Overall, we felt genuinely cared for and would happily come back.

Great hotel in a beautiful part of town. Staff gave our children teddy bears upon arrival. They were very helpful in getting our room requests fulfilled. The club lounge was a great benefit, especially with 2 small children. Thank you!