Sawgrass Marriott Golf Resort & Spa

Shower curtain was ripped, tiles had mold on them

Disappointing Experience, Poor Management I’ve stayed nearly 600 nights with Marriott, and I can confidently say this was one of the worst experiences I’ve had. The TPC Marriott is old, run-down, and unfortunately, the customer service matches the condition of the property. Housekeeping was non-existent—I requested my room to be cleaned twice, and it never happened. The shower had no conditioner my entire stay, a basic amenity that should never be overlooked. When I raised these concerns, management was completely dismissive. Instead of making things right, they made excuses, citing that housekeeping is “not guaranteed” and referring me to the website. When I asked to record that statement, the manager refused, clearly aware of how bad it sounded. Rather than resolving the issue, the manager hung up on me when I asked for further assistance. As a “compensation,” I was offered 15,000 points—an insult given the level of service failure. Marriott, as a brand, is crumbling, and this property is a prime example. I wouldn’t recommend this hotel to anyone looking for quality service or a comfortable stay.

I read a few reviews before arriving so I had a little information about the property. Some reviews were correct. The property is outdated. The room had no usb ports on the lamps or the wall (at least didn’t see any). The bed I slept in made noises similar to walking on a weak wooden floor. I love Marriotts and the last thing I ever complain about is the beds. The outside view on the back end of the hotel looks like an old Holiday Inn. They had two pools: one heated and one not heated. These were just average pools. Since I vacationed in February, I only used the heated pool and it still was lukewarm. We stayed in the villas separated from the main hotel. It is gated so you need a key to come in and out. I appreciated that. I didn’t see any elevators for the villas so you had to carry everything up to the second level. I didn’t mind that but if you are limited physically, this can be an issue. The walls are paper thin. We had a family next door with kids. If anyone was in the room talking, you could hear what they were saying. The highlight of the stay was going to the TPC golf course and getting a tour of part of the course, including the 17th hole and island green. It’s only a mile away. I will say I was glad I visited the area but probably won’t stay here again.

They have the softest robes ever!!! The services from the front to the back, from the inside and outs, my experience was amazing! I will be returning to enjoy another deep tissue massage as well as other spa treatments! Eric as well as “Nifer” have magical hands! Stephen seemed like our personal assistant by going above and beyond our expectations with frosty spirits and delicious bite by the refreshing pool! My experience was first-class and there is not a thing I would change! Thank you!

Beautiful property and you can tell it was once glorious though it seems like current management doesn't care about it at all. Many things dated or just not even working at all, such as the self-parking. Keycard didn't get me into or out of the self park area, was late for a meeting the next day on account of not being able to get out of the blessed parking lot. Not sure how Marriott lets this kind of neglect go unchecked, definitely not up to Marriott standards though at least I used my points and didn't have to pay full price. Staff were excellent, across the board friendly and helpful, just seems a shame that management doesn't want to take care of the property.

It’s just an old hotel that has uncomfortable beds and pillows. Food wasn’t good. Went to front desk in the morning to ask for clean towels and they said they would be up in 10 minutes. They arrived at some point later in the day….after I showered and left for the day. One valet attendant in the morning that had pulled my car up but took the keys and returned 15 minutes later.

Location good, N/A on breakfast

Timeliness of getting cars at valet parking.

We have stayed here the past 2 years for a charity event held at the hotel. The hotel in no way feels 5 star or like a resort. First, the PROS: They have a deal with a beach club and a free shuttle back and forth and a nice golf course if you play golf. The CONS (basically everything else): The rooms look so old and tired…everything needs to be completely redone from the carpet, furniture, shower curtains, non-soft close toilets. The “room service” is delivered in to-go containers with plastic silverware. In short, I would never stay here for a vacation until I see a complete remodel.

Disappointed because no concierge on site, we had 2 lights in the bathroom that were out and promised maintenance would be there but no show in 3 days. tv in living room needs to be replaced cause it is blurry. Otherwise we had a good time.