Woodcliff Hotel and Spa

It’s been many many many months for this elevator modernization to take place and it’s still not done. There was no hot water in the morning.

Wonderful service. Comfrotable clean rooms

Elevators down. I went to a different hotel earlier than expected

We had our sales conference in the tent. It was lovely. The servers were very courteous and responsive, the food was good as well. Very pleased. Some points to improve- regular coffee was always empty. Ran out of hamburgers so some people only got salad.

I stayed at Woodcliff Hotel & Spa for about two weeks, and it was one of the most uncomfortable and unsettling hotel experiences I’ve had. I had to switch rooms three separate times due to serious cleanliness issues. The first room had visible blood on the comforter. The second room was worse — the mattress protector was heavily stained, and when I removed it, nearly half of the mattress itself was covered in a large urine stain. At that point, I had already unpacked a full car’s worth of belongings and had to pack everything up and move again. The third room was smaller, poorly maintained, and still not clean. The carpets were filthy, surfaces were visibly dirty, and I even found a used tissue inside the pocket of a robe that was supposedly provided for guest use. I ended up laying sheets across the floor just to feel comfortable walking around. For reference, I was paying over $135 per night. To make things worse, I was traveling with my cat and had to repeatedly move her and all of her belongings — litter box, food, tower — which caused unnecessary stress. I was also placed in a high-traffic area near the elevators and housekeeping, directly under a suite with hard flooring, despite specifically requesting a quiet room. Basic functionality throughout the rooms was also lacking — outlets didn’t hold plugs, ventilation in the bathroom was poor, and overall upkeep felt neglected. The front desk experience did not help. Daniel, in particular, was consistently cold, dismissive, and unprofessional whenever I approached him with concerns. Elevators were unreliable throughout my stay. One was down when I arrived, and by checkout, I had to haul everything down from the fifth floor using a service elevator in the back. After all of this, the only resolution offered was a one-night discount, which didn’t come close to addressing the level of inconvenience and discomfort. This property is marketed as a resort and spa, but the condition of the rooms and overall experience did not reflect that at all. I would strongly recommend looking elsewhere.

Such a wonderful stay! We went to the spa, and it was so relaxing! Would highly recommend and we can't wait to return!

My experience was terrible. The walls are paper thin. The room next to me had a party at 2am. I had to call the front desk 3 times. I was on hold for large periods of time before anyone answered. I didn’t get to sleep until after 4. That the word ‘serenity’ is used on the web site is hysterical. We’ll never return.

Had a nice stay with a very warm inviting atmosphere.

Once a gem, this property is now in dire need of updating and repair. Elevators were down causing a 10 flight climb up to 5 th floor! Deal breaker! Power went out while using blow dryer, leaving lights and tv useless.Food for brunch was tasty but very overpriced. Hopefully they can get this place ip to snuff as it really can be a nice getaway

It is always a pleasure to stay at your property and enjoy the excellent location and services. The room ws clean and well appointed, and I appreciated the quiet environment. Love the bar and restaurant, plus th highly attentive and professional staff. Will return again.