Best Western Owego Inn

We got there at 3pm which was check in time but our rooms weren't ready until after 5. They said one of their dryers broke.down. I took a shower and had luke warm water, reported it. when I grabed a towel to dry off the towel was already wet. We asked for some compensation at checkout and they would do nothing. The room was not clean and the shower floor was blak. they

The bathroom was beyond dirty. The shower had mildew and the bottom of the shower was disgusting

Tub did not drain properly, filled up while showering. Front desk was grouchy. Overall look was slapped together - numbers taped to wall crooked or falling off, stair way was filthy

We used Expedia to reserve a room to stay in Binghamton university area. The first trip went well because the hotel was not greedy and agreed to terminate the second day reservation without any penalty. We expected the same from the Best Western Hotel that we reserved recently. We were surprised to find out that the Best Western is greedy and refused to refund for canceling the reservation for the second day. We did notify the front office staff who checked in. So, we gave the hotel 24 hours of advance notice. However, Barbara, the Assistant General Manager, refused to refund the full rent for the second day. She did agree to refund a partial amount deducting a fine for canceling the second day after the intervention of the Expedia staff. The Expedia failed to notify us of this second day termination policy. It is also unavailable at the time of reservation. When we reported the problem to Expedia, the first representative did negotiate a partial refund, but the second representative simply said that there was nothing that she could do as the hotel decided everything! The bottom line is that the Expedia gets commission for directing customers to a hotel but failed its obligation to provide customers with necessary information about policies of a hotel.

I like the river view in the back & seating. Enjoyed the breakfast especially the country gravy. Staff was helpful.

For over $300 a night you would expect more. Bathroom ceiling tiles moldy. Room itself smelled. Had to keep AC on 64 so we could avoid the smell. Bathroom floor looked like it hadn’t been swept for awhile. Workers were great but room was what you would expect for $59 a night. Not what we paid.

Our room was super dusty. The bathroom was dusty and super old The shampoo holders were broken and there was no body soap in the bottle. The front desk had no extra blankets.

Not even a coffee option in the room after paying close to $250 per night. I chose this hotel slightly away from university to avoid university move in day issues with hotels around the university. For the same charges I can better service in and around vestel and university areas..like I did last year with last minute booking. I thought this will be better but not everything you read/see in pictures is true

My room wreaked lioe mold

Not as high a quality level as the Country Inn