City Express by Marriott Petoskey Harbor Springs

Clean and quiet

The bathroom and shower were in terrible condition. Ceiling was black above the shower.

The bed was comfortable including the pillows. So comfy i wanted to take one home. 😁 But i didn't. Easy to get to. Right of the expressway. Really nice cause it was right across from m119 to the tunnel of Trees. Will definitely stay again.

Our stay was short and the room was comfortable. The bed was great, room clean, plenty of seating - loved the table and 2 chairs in the corner. The bathroom was just fine, clean and nice bath/shower. All that was great. The thing about the room that was problematic was that we had a room with a connector door and we could hear the dog barking and whining in the next room from about 11pm to 11:40pm. I called the front desk and she made an attempt to call the room - I know because I could hear the phone ringing in the room! No one picked up. Dog finally stopped whining. At about 3am, I heard hard knocking on the hallway door to that room. The dog started barking again. No one, apparently, answered the door. The knocking went on periodically, for the next 30 min or so. It ruined my sleep! Finally someone inside the room answered the door and I could here vague conversation. More knocking. Finally it ended. At 6am, a blaring alarm clock started and no one shut it off. I waited 15 min and it finally stopped but only for a couple minutes (snoozed?) and then started blaring. I got out of bed and knocked on the adjoining door and yelled, 'HEY, turn off the alarm!!!" They turned off the alarm. No apologies. The dog started barking. They told the dog to shut up. I couldn't get back to sleep. Something is clearly wrong with the basic attention to noise levels and noise abatement between the rooms, caring about who you put next to who (with a dog!) in adjoining rooms.

Staff -particularly housekeeping - went above and beyond to help with a problem I had. My only criticism is that the parking lot REALLY needs better lighting.

Pretty sure I got bit by bed bugs. Besides that the lighting was horrible.

They used straight bleach on the bathroom floor but would stay again

Great location to downtown. The rooms were clean and the bed comfortable. They allow dogs so that gives them bonus point.

This hotel was under renovation but it wasn't listed as such on the website. We noticed the lobbly was disrupted but it didn't prepare us for the rest. The external security door near our room was broken, key didn't work but door could be pulled open without it; there was no carpet, only raw concrete in the hallway; the window in the room (first floor) was open and lock was defective; the trim around room door leaked light on all sides; bathroom had mold around faucet and door wouldn't close all the way. Unfortunately, room was paid in advance and we arrived after the 4 pm no charge cancellation time. At check out, staff was aware the security door was broken "earlier that week" and said renovation was now posted on website. No discount was offered for condition of room/hotel, definitely not worth $275 per night (with tax, over $300). Would not recommend or stay there again.