Embassy Suites Williamsburg

This hotel badly needs a renovation. Extremely dated and run down. But the staff was friendly and efficient.

Housekeeper left trash outside the room door when they cleaned the room. I let the front desk know and they said they would get it cleaned up right away. No one cleaned it and it was still there when I checked out. Food is very mediocre; coffee is terrible.

The hotel and staff were all nice.....the room was good too. Unfortunately we had a woman call our room constantly during every day and then started at 1:30 am until we finally had to unplug the phones....we did not appreciate that and constantly interrupted our sleep.

Property was very outdated and disgusting, stains on the walls lampshades and sofa, was given a transfer to a new room and there were roaches in the tub and the smell of mildew was coming through the vents

The staff

It smelled musty and the temperature was on the warmer side in the hotel room and common areas

If I could rate this hotel a negative-25 I would. The staff and especially the dining room staff were great. This review is on the hotel itself. I love the Hilton embassy suites brand and a Hilton gold member. That means I travel A LOT personal and business. This hotel was used to housed our family reunion ( 15-17 August 2025, room 522) because we couldn’t get the brand new Spark hotel. The Spark wasn’t scheduled to open when the reunion was being plan. The rooms were TERRIBLE. The smell of mold, damp old carpet. One working elevator for over five floors. The rooms were outdated , unclean and furniture beyond repair. The outside was clean but when you went inside to the rooms, you would think you stepped into 1990. Electrical switches not working. I would be embarrassed for the general manager and the Hilton brand to have this hotel listed. I don’t understand why Hilton wouldn’t renovate these first generation Embassy Suites especially if they are in high tourist areas. I would absolutely not recommend this hotel to the lowest level of species. I have no problem for Hilton Family especially the GM to contact myself or any member of my family. And yes my family members did complain but did we see a manager, absolutely not. I plan to move this higher because your customers nor your staff needs to deal with the level of misrepresentation. Why should your employees have to endure customer complaints when you clearly can put money into upgrading this hotel. People are willing to pay more for a brand that respects cleanliness

Always love to stay at an Embassy Suites.

Only issue I had was both elevators where not working which made for long get up and get down time otherwise everything was perfect close to everything food is all around

There was a family reunion there, so seats were limited for breakfast which was already mediocre. There was a fire in one of the elevators and they claimed to have given everyone 15% off but it’s been 3 weeks and still nothing.