Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Bastante bien en general

El buffet del desayuno es bastante mejorable, tratándose de este pedazo de hotel es un poco pobre en mi opinión. Todo lo demás Genial

The service was excellent, particularly the breakfast at Aduana restaurant. Our server, Yane, was attentive, very friendly and fast. She also spoke English which helped greatly! We will definitely return next time we visit Madrid.

This hotel is exceptional. It has old world charm and is kept impeccably. The staff is kind and warm and very hospitable. I particularly want to out Schery from groups, Yane in the Red Level lounge and Marta at the front desk at the Red Level reception area. It was truly wonderful experience and we look forward to returning soon.

Todo. Es un alojamiento perfecto. Calidad, servicio, amabilidad, ubicación, atención excelente de todo el personal.

The hotel is good and with generally fine facilities, but prices has reached a level not totally justified. My Premier room was small - the bathroom ok, but toilet was in a small spot, almost like a closet. The staff is helpsom. The VIP lounge is quite nice and with a generally good selection.

Hotel con solera y clase, que se notan en un servicio impecable, atento e incluso simpático. La ubicación es excelente, la habitación cómoda y con ventanas dobles para más tranquilidad, ya que está en un lugar con tráfico. Viajamos con bebé y nos ayudaron con todo lo que necesitamos: cuna, bañera y trona, además de un detalle para el bebé.

El baño era un poco pequeño, con una bañera con mampara fija, lo cual dificultaba entrar y salir de ella. El bidé y el WC también un poco apretados.

Acomodações confortáveis, localização sensacional.

Atendimento no restaurante do Andar Lounge. Funcionários não são atenciosos.