Renaissance Palm Springs Hotel

I have to give a massive five-star shoutout to Kean at the front desk of the Renaissance Hotel! Checking into a hotel after traveling can sometimes feel like a chore, but Kean made it an absolute highlight. He was incredibly personable, friendly, and witty right from the start. It is so refreshing to meet someone so full of life and genuinely enthusiastic about welcoming guests. Thank you, Kean, for kicking off this stay with such amazing energy! ⭐️⭐️⭐️⭐️⭐️

Staff checking us in were great. They put us together , as we requested, and we were able to check in a bit early. Large pool and they have a pool snack bar.

They were having a bit of trouble with the snack bar orders but think they were a little under staffed and they were trying.

Garrie, Fern, Kean, and Ximenea were amazing staff and made our trip so much fun!

Gordie was amazing. Best concierge I’ve ever had. Truly unique service with genuine happiness. What an asset to the hotel

Will and Gordie—so helpful! They went above and beyond and really made a difference. Thank you so much!

Kean on the front desk was really friendly and really went out of his way to provide us assistance. Good job by the entire staff overall.

We had a quick stay at the Renaissance and would have liked to spend more time there. The premises were well kept, and the room was clean, large, and conducive to relaxation. The pool area was excellent, and our toddler had a blast. The place was chill even though there were kids, which was nice. We parked off premises to avoid the fee, and we liked that we could walk nearby to get dinner.

Could not get housekeeping at all. Several times went to front desk asking for housekeeping and they said will set up. But I never could get. When I asked the housekeeping, they never had me on the list. I just had to grab a towel and soap off the cart. Never once had coffee. Stayed 5 days and just poor service. Very unhappy as a Marriott member.

I'm a long time Bonvoy member but this place does not cut it. The place is an old, grey, conference hotel in need of a makeover. There was poor water pressure, and terrible Wi-Fi in the room. The suites are a looong way from the elevators and have small windows looking at a dreary parking lot. Several items indicate poor maintenance: window screen torn in multiple places, mildew around the tub, a broken receptacle in the bathroom, and a toilet seat ready to fall off. The fitness center was ok but had no sanitizing wipes or spray. The lobby was nice but noisy. The only positive is that the staff were very nice.