Silverado Resort

We stayed in the Oak Creek 2 Bedroom Suite...absolutely beautiful resort, well up-kept and phenomenal service. I came here with my family to celebrate a birthday and ring in the new year. Even though it was raining, it was exactly the relaxing getaway we wanted for the weekend. We had a nice creek running behind our suite and we kept the windows open at night to listen to the rain and the creek....so the rain actually made it better! We will be back for another trip! Highly recommend!

We came for the New Year’s Eve party. The band was fabulous but the food was incredible. I spent a lot of time at the seafood bar. Our room was very cozy. We were expecting a room and got a whole cottage. Everything we wanted was provided. Can’t wait to go back.

Wonderful staff, very friendly and supportive. Our room was perfect, comfy and clean. Love the market on the property: tasty pastries and breakfast burritos. Relaxed by the fire pit with friends. Played pickle ball and golfed.

We had a lovely stay! We shopped and tasted wine! And enjoyed the Napa Valley! Great food around the corner at fillipi’s. Overall fun stay! Thanks for a great stay Silverado staff!

Beautiful Resort with nice ambience and close to downtown Napa. Rooms are clean and amenities are perfect. Will play golf next time..enjoyed pickle ball with families

Silverado Resort never disappoints. No matter what time of year, size of the group or special requests the will always do their best to accommodate and generally do so. Outstanding service and amenities.

This was one of the most disappointing hotel experiences we’ve had, not because of a single mistake, but because of a pattern of neglect, poor judgment, and complete lack of accountability. My wife decided to book a stay here for my birthday. We stayed for three days two nights. Before arrival, we clearly communicated religious requirements. As Muslims, we explicitly requested no alcohol in the room and no pork products. This was acknowledged. When we checked in, the room contained wine and a charcuterie plate made up of pork products. That alone shows either the request was ignored or not taken seriously. On top of that, there were four to five cigarette butts on the back door patio present and a faint smell of smoke in the room, which raises serious concerns about cleanliness and room turnover standards. We gave the resort time to make this right. We waited multiple days. Nothing meaningful was done. The situation escalated when we returned from breakfast and discovered that neither of our key cards would open the door. We attempted to call the front desk from our phones. No one answered. We left a voicemail. No one returned the call. The lobby is not close, and during active Northern California winter storms, we were left standing outside in the cold. We eventually had to flag down a housekeeper, who called security to unlock our door after a significant wait outside. This should never be the guest’s responsibility to fix. When my wife finally reached someone at the front desk, the response was dismissive and defensive. She was talked over, not listened to, and offered a generic credit with no real acknowledgment of what had occurred. The proposed “solution” was that we should come back again in the future and let a manager book the reservation personally. That is not a resolution. Asking a guest to reinvest time, money, and trust after being disrespected is not accountability. This experience showed a lack of cultural awareness, poor guest support, and an alarming inability to handle basic service recovery. When something goes wrong at a luxury resort, the response matters more than the mistake. In this case, there was no empathy, no urgency, and no ownership. If you value being heard, having your requests respected, and knowing that staff will actually respond when something goes wrong, I would strongly recommend staying elsewhere in Napa. There are too many quality options in the area to accept this level of disregard.

A beautiful property, something for everyone, pool, spa, tennis, golf and just do nothing. Our family gathers here for Christmas every year.

Everything

When my family checked in, the Silverado staff were unable to find the booking I had made through Booking.com. Booking.com was unable to assist me. I was talking to AI which was not helpful