Sonesta Maho Beach All Inclusive Resort Casino & Spa

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Charlie at the pool bar and many other members just have nasty demeanors. service was really horrible as we waited forever just to get drinks at the bar and met with attitudes. I even tried tipping to cheer them up but there were no change.

Accueil et écoute du personnel. Réactivité de la maintenance.

Chambre avec vue sur les poubelles.

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Rien

Impeccable

Ras

Le lit moelleux à souhait. Les différents restaurants. L'accueil et le professionnalisme des employés.

Le calcaire présent sur le fer à repasser.

Breakfast variety was great. No complaints here.

A staff worker entered into my room with a key unannounced and uninvited.  This confusion caused ciaos in the hallway which resulted in another guest coming out of his room entering into my conversation with the staff worker.  The situation with the other guest became hostile.  After further investigation with the security and the hotel manager my husband and I were told that we were wrong and that it's totally normal for staff to do random checks in guests rooms - wow!  No one understood our upset and concern regarding invasion of our privacy and the staff entering our room with a key unannounced. They said it's totally legal for staff to do random checks. Nothing was resolved.   The shower doors are half doors / only covering half the shower resulting in the floor being wet and covered in water each time we showered. We had to continuously lay down multiple towels to soak up the water. The female workers are not friendly to the female guests. They were always moody when asked for anything. Would not recommend this resort.

Le petit déjeuner était parfait , la chambre spatieuse et confortable. Les concept des deux étages et quelques infrastructures réservés aux adultes et fantastique

le buffet du midi et du soir pourrait être amélioré. nous devons quitter la chambre à 11h mais en cas de vol tardif, il nous est dit que Nous pouvons profiter des infrastructures jusqu'a 15h alors que quand nous avons voulu profiter le la piscine réservée aux adultes (inclus dans notre forfait) le portillon ne s'ouvrait plus.