The Water Tower Inn - BW Premier Collection

We did not have any heat in our room! We booked a suite with two bedrooms we were supposed to have a hot tub in the room which we did not have.. the room was in disrepair the closet door handle was broken. The carpets were old and stained out in the hallway, and everything was old and outdated in the room

Love using the pools and hotter and sauna. Very clean, rooms are nice and beds are comfy. Enjoyed free breakfast with our plan.

The manager assisted me to get back on the BW site for my reservation which got me a better rate. The front desk staff were friendly and helpful. They found us a second fire log so we could have a second fire. The turkey dinner was excellent as always and the restaurant staff were friendly and gave amazing service. Our morning waitress recognized us from previous stays

This hotel has signs of a business that is being let go or neglected by the head office. We paid for a top floor as an annual birthday getaway my wife likes to have there. Bathrobe: only one for two people?? Other guests said the same. Very unclassy for a premium package sell. Inside Hot Tub. Out of service. Sauna was out of service for a little bit (mold complaint). It's been there for decades - it's a perfect layout and setup. Just clean it up and keep it running healthy. Outdoor waterfall by the hot tub which adds ambience to that gem of an area - it was not working. Indoor waterfall - not working. We're locals and a lot of people locally like to use the Water Tower as a getaway, like a resort. I was not happy with the symptoms of a failing business. Next year I'll book another hotel as well, and if things are still in disrepair or cheap (like robes, really??!!), then we cancel the water tower. So much potential, but not enough investment. In my experience this will translate to a downward spiralling quality, and you'll blame poor marketing. You need to invest like the next 20 years is important to you. Staff were awesome. Restaurant was awesome. Food was awesome. Band on Saturday night was awesome. Ailing conditions, and lack of corporate attention to maintain asset excellence, not so much.

The front desk lady was rude and only seemed to just be there for the paycheck. Smiles were extremely rare on location. The dining area was dirty and my safety was a concern while I stayed here. The sauna is gross and stained. That wood looks like it's never been replaced. They are pet friendly but walls are thin and dogs barking become an issue quick. The stay was so bad that it's almost unbelievable but I know for a fact that this is the last time I will ever stay at this location.

Sleeping

The kid who lost their ducky