Residence Inn Anaheim Placentia/Fullerton

Great room , cleanings, cozy

Excellent

Superbl

NA

The pool was a great amenity but it would be nice if more towels were provided

Awesome stay

Clean

Utterly terrible hotel. Chose it for the decent location to Disneyland Park, but at $150, this hotel is hugely overpriced. Door to bathroom did not shut, this is because the frame was warped due to previous leaks that were not apparent until we went to sleep. Early in the morning, a leak started with loud dripping and onto a tiled floor making the bathroom extremely dangerous at night when using the toilet where the leak was occurring from the ceiling into the tiled floor in front of the toilet. When I complained about the leak, I got no sympathy or kind chat. In fact I called 3 times with no answer. Then on the final try I got put on hold upon answering with no choice from the reception staff. Then they just said the engineer was on his way but not here yet. The walls were so thin that I could here the AC fans outside next to my bed as they went on and off all night long (presumably for the room above, as we switched off the AC because ours was so noisy). It sounded like the ceiling was going to collapse with people running up and down all night / morning when trying to sleep. When asking for an extra pillow and duvets, which were not in the room for the sofa bed (which was not made for us) we were told the hotel only had 1 pillow left on the property. So slept with one pillow not two, now with neck ache. The sofa bed had no duvet either, just sheets and blankets. In the kitchenette, the refrigerator vibrated and rattled so badly we got no sleep. The final straw, was the bathroom towel rail that collapsed as I touched it, and clearly had been temporarily re-set like a trap because nobody wanted to fix it properly. Breakfast was adequate but full of high fat and high sugar ingredients that will slowly but badly affect your health. Apples and oranges were the final salvation. This hotel should not be allowed to carry the Marriott brand name.

Breakfast

The room

A lot of the staff and the customer service

Friendly staff, very clean, everything was great. The minor issue was the parking lot had some furnitures that didn’t make our parking experience easy because I had 3 kids with me. It was a bit rough to park far away while there’s parking available but occupied with other things.