Residence Inn Anaheim Placentia/Fullerton

The best

Evrithing was ok.

We had an awesome experience at this hotel. From the moment we walk in, I was warmly greeted by the front desk staff which made us feel so welcomed. we will definitely return.

Overall, room was nice, relatively large. But it’s in a business park area with nothing really close by or walking distance in regards to food and similar amenities.

Cute Hotel where each unit looks like a little bungalow. Our unit was clean. The bed was very comfortable. It felt like a “home away from home”. Note that they charge a $50 fee if you check in before 1 PM. Parking is $9 per day. Very close to the Nixon Presidential Library.

Easily accessible, good location, room was large, breakfast was great as well.

The room looked rushed to be cleaned. The bed was poorly made, like mattress coming off the bed and the bottom sheet was all the way off on one side. The sheets were clean thankfully but the wall lamps were also tilted. A little jarring to see all those combined when you’re first walking in.

The staff is always friendly and helpful. What I like is that these rooms are set up as studio apartments rather then hotel rooms.

The room we were in had no counter space in the bathroom. Being an ADA room, it’s important to have that space in the bathroom. This hotel only has two roll-in ADA rooms and one of them is in front of the smoking area! Like, disabled/handicapped people already have issues and they don’t need to be around smoke. Otherwise, the room was fantastic! The staff is rude and disrespectful. Even the manager is rude. Management is not there to take up for their staff, managers are supposed to listen to the customer and help! If you are looking for a good manager who will help when you need help, this is not the right hotel for you. We also didn’t have any television for an entire week. Many people were complaining, however, staff did nothing. Nothing complimentary, or offered! They could have offered a book, or a radio, a bottle of wine…something to say they were sorry about the television situation. They were upset every time I asked them when we would have internet service and television service. The night staff, is completely horrible! The guy with the long hair is horrible and rude. The staff at this hotel act as if they are doing us a favor by doing THEIR JOBS! When in reality, we are doing them the favor because without us they would be out of business and a job!

Upon your arrival if you are unfortunate enough to be welcome by Yuri you will see why I gave this property these ratings. Her lackluster effort to be about the guest amazes me. So dull and once I requested to be have my reservation canceled because of her horrible service she gladly and without question canceled the remainder of my stay here. Avoid this hotel at all costs. There are other nearby offers that give better service. The staff here open your room door when you don't answer. I was in the shower when they freely walked in. Their answer was "oh you can just call the front desk". That answer was from an employee who felt bold and seemed combative.

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