Residence Inn Anaheim Placentia/Fullerton

We enjoyed our stay. It’s was really quiet and comfortable. The fact that they offer some amenities and infant beds it’s so great.

It was good and clean, easy to use the amenities. Close to some nice trails, beaches and shopping.

The suite was a good size. The layout was awkward but the private bathroom and kitchen were a good size for a family of 5.

I have a crawling baby and I usually don’t worry about him crawling on the floor or even outside. The room looked clean so I put him down to crawl and explore. Then noticed his legs and hands were black after crawling around for just a few minutes. Turns out after rubbing the floor with a wet towel the floors were absolutely filthy. I’m not a germaphobe like I said or anything but it was pretty gross. The towel was stained black and wouldn’t come off even after I tried to wash the towel I used. I called the front office to ask for a mop but no one came to offer a mop or to clean the floors. I’m talking weeks of no mopping. I have 3 boys at home. I know dirty floors when I see them. I ended up using that towel to mop the whole place myself. It wasn’t great but at least it picked up some dirt.

I had a truly disappointing experience during check-in. Upon arrival, my room was not ready, and my three children and I were left waiting for over 30 minutes past the scheduled check-in time. While waiting, I noticed a duck in the pool and expressed concern about the potential sanitation issue. I asked if the pool could be cleaned, but the front desk agent dismissed it with a shrug, showing no concern. When I inquired about any accommodations or gestures the hotel could make for the inconvenience, the agent offered points but showed no initiative or empathy. I had to suggest a later check-out myself, which he initially claimed wasn’t possible—only for the manager to come out from the back office and approve it without hesitation. The front desk agent lacked basic customer service skills and empathy, and the entire experience left me feeling frustrated and undervalued as a guest. I expected better. I told him I was celebrating my son's 11th birthday and he did not care at all.

Expected much more from a Marriott. Make sure that you read the fine print before booking. Some of the issues we had were not not being able to cancel the reservation even 48 hours in advance, they won’t clean the room unless you stay more than 4 days and the place needs a good deep cleaning. Very disappointing.

The Bed was horrible and the front desk could care less. I complained and they sent someone to the wrong room. I made it cleat to the room that had the issue but nothing solved. WOW.

Bad food and horrible bed!!

The only negative was I arrived late, and due to building materials in the parking lot, I could not find a parking space. The staff was great: friendly and helpful.

Loved the layout of the suite we had.

Great service rooms were nice breakfast was ok